Best Western Plus Kentwood Lodge

This hotel was perfect. I have stayed in other hotels in Sun Valley. But this is an excellent hotel, that is extremely convenient and a good value. You are in the middle of town but can get to surrounding natural areas or ski slopes very quickly. The staff is kind and attentive. And Stacy, who is the desk clerk greeted me graciously every day. I HIGHLY recommend this hotel. I will stay here again.

The lady working at the front desk was extremely rude and unhelpful. There was no parking available. They do not serve breakfast like other best Western plus hotels do I would not recommend staying here. your money is better spent at one of the other hotels in town.

Everything about my stay was great the lady Tanya at the desk was warm and welcoming she makes me want to come back and stay again. All businesses should have employees like her she's the kind of person that makes people- return customers.

Good experience

Front desk will call if you aren't out fast After reserving two rooms for 5 nights each, we were told that if we wanted to extend checkout 1 hour, there would be a charge for each room. At 11:07, the front desk called my cell phone and my husband's cellphone to say that if we didn't check out in the next few minutes, we would be charged. We were not out by 11:00 sharp because my husband misplaced the keys to our rental car, and he needed to unpack to find them. We were going to meet in town, but I needed to run back to the hotel to help look for them. Also, the cleaning cart was parked outside our rooms at 10:15 am. Meanwhile, our room was only cleaned once during our stay, even though we requested that it be cleaned one day earlier. We did not have do not disturb signs up for 3 of the 5 days because, at a minimum, we wanted to have the garbage taken out and toilet paper and coffee refreshed. On the day the room was cleaned, there coffee and coffee supplies were not refreshed. We had to find the cleaning cart on twice during our stay to get toilet paper for the room. All of that is fine, but to then park the cleaning cart in front of our door while the hotel is clearly empty and call our cellphone numbers after we just spent thousands of dollars on our stay tainted our experience at the hotel. It seemed as though they wanted to cut the hotel's cleaners hours to as few as possible and that their motivation was not around guest services, but around pinching pennies.

Excellent expertise at a great location The staff was extremely friendly and welcoming every time we walked in, and the room actually exceeded our expectations. This was our first trip to Sun Valley and the location turned out to be absolutely fantastic. The bus to the ski lifts stopped right in front of the hotel, there was a grocery store right next door and several excellent restaurants just a few minutes' walk away. Pretty ideal! The hot tub was sizable, and the water was actually hot. If/when we go back, we will definitely stay here again.