Bungalows Key Largo - All Inclusive

We loved the Bungalows. Service was excellent and everyone we met on the staff was very friendly and accommodating. We spent time at both the Zen pool and the beach pool. Service was great at each location. Breakfast was overwhelming with everything you could ever want including bloody Mary’s and other assorted breakfast booze. Lunch selection at all locations was excellent and dinner at the 3 restaurants was very good, fresh fish every night. Hemingways Bar was our favorite hang out before dinner. Our room was very nice, 408 I believe, but I would recommend rooms in the 200 to 300 range as they are a little closer to the main activities and probably a little quieter. Great place and we will return.

This is our 2nd visit to the Bungalows! The staff was warm, friendly, and gracious! Service was excellent! Exceptional food and high end drinks! Christopher Lang and our chef made our dining experience memorable! The views of the sunsets and beach were relaxing. We enjoyed the privacy of the bungalow and the bikes. We will go back! Coming back with friends!

One Star – Not Worth the Price or the Hassle I had high hopes for The Bungalows Key Largo, but our stay was extremely disappointing. The food was by far the worst part—nearly everything tasted like it came from a freezer or a package. The salad bar had stale croutons, the meats were consistently overcooked, and the calamari was rubbery and barely edible. For a resort at this price point, we expected fresh, high-quality meals, and instead got the opposite. The service was just as poor. We waited over an hour for food multiple times, and when it finally arrived, it was often incorrect. Staff seemed overwhelmed or disinterested, and there was no sense of urgency or hospitality. The resort itself is not well managed. There’s no clear escalation process when things go wrong. It took me over 15 phone calls and multiple voicemails just to speak to someone in management. When I finally did, the only compensation offered was a 10% discount—which felt like an insult considering the number of issues we experienced. When I asked to speak to someone higher up, I was told the property is privately owned and that the owner does not speak with guests. For what you’re paying here, you could have a significantly better all-inclusive experience in Mexico for half the price—and you’d likely be treated with more care and professionalism. I would not recommend this resort. Save your time and money and go somewhere that values its guests and actually delivers on the promise of a luxury experience.

Bungalows is a beautiful resort with lovely grounds and well appointed individual bungalow accommodations for each couple. The food is great and portion sizes are also great! They have a wide variety of cocktails and you can choose your liquor if you prefer a certain brand. Breakfast is wonderful at Fishtales as well. The criticisms I would have are as follows: They seem a bit understaffed as far as wait staff around the main pool area, staff is very nice but seem super busy and wait times are sometimes long. Room service is not included in the all inclusive price here and I was told I could not get "to go" food at the tiki bar for my husband who was in a work call in the room. For the price charged this should not be the case. Again the resort is beautiful and I would definitely stay again

We booked Bungalows Key Largo with the expectation of a high-end, all-inclusive resort experience. Unfortunately, what we encountered was a serious health and sanitation issue on arrival — and a deeply disappointing response from resort management. Timeline of Events: On the evening of April 5, 2025, after having dinner at the resort, we returned to our bungalow to find a live bed bug crawling on the bed, directly where turn-down service had just been completed. Upon further inspection, we observed what appeared to be bed bug eggs under the bed. We immediately reported the issue. A staff member arrived via golf cart and transported us to the lobby, where we met with the manager. From the moment we explained what we had seen, the manager began denying the possibility of a bed bug issue — long before anyone had inspected the room. The concern was minimized and dismissed. Eventually, a housekeeper was sent to “check” the room, but no pest control professional was called, and no formal protocol was followed. Given the nature of the issue and the resort’s failure to respond appropriately, we made the decision to leave the property that night. We did not stay overnight and did not use any of the resort’s amenities beyond the initial dinner. We immediately requested a refund for the unused stay and followed up in writing on April 8. On April 10, we received a response stating that a third-party exterminator had inspected the room on April 6 and April 9 and found no evidence of bed bugs or pests. However, these inspections took place after we had left and after the room had likely been cleaned and turned over. These delayed inspections do not negate what we personally saw and reported the night of April 5. Then, on April 11, the resort posted a public response to our initial TripAdvisor review. They claimed our concerns were “without merit,” accused us of attempting to damage their reputation, and declared they would no longer respond to further communication. No apology. No responsibility. No concern. To make matters worse, this trip was booked to celebrate our 25th wedding anniversary — a milestone that was completely derailed and ruined by this experience and the way we were treated. We have since read other guest reviews citing pest problems, including cockroaches and termites. This suggests our situation was not isolated, but part of a broader pattern that management seems unwilling to address. To be clear, we are fully within our rights to document and share our experience as paying guests, and we do so in good faith. This review reflects firsthand facts and direct communication with the resort. We will not be intimidated into silence by dismissive language or public accusations. We are currently pursuing all appropriate remedies for services paid for but never received and reserve the right to take further action as needed. To future guests: the setting may appear idyllic, but if something goes wrong, you may find yourself dismissed, bl

HORRIBLE!! One of my biggest regrets in life will forever be coming here for my HONEYMOON (a once in a lifetime moment that I can never get back)! I am utterly appalled by how condescending and rude the front desk & manager were after calling them out for not having ANY bungalows available for the prices they advertise on their online calendar (I already paid in full upon arrival)! I realized once I got there that I was charged several hundred dollars more than was advertised on the calendar and was met with NO explanation as to why, just them talking to me like a 5th grader. That’s not okay and extremely MISLEADING to your customers. Also, I paid $300 to check in a 12pm, just to be talked down to for the first 1.5 hours of my honeymoon! NO one should ever have to deal with this, especially when paying thousands of dollars just to be treated like garbage and on your HONEYMOON! It was so unbelievable that I broke down into tears because of how they were treating me. I want to shoutout an amazing employee, Omiel, who was the only one to show me any sort of kindness upon arrival….make him the manager! Food was so underwhelming, especially Sea Senor. Fishtales was good. Pools are SOO hot you can’t even get into them for longer than 5 minutes without feeling disgusting. You are suggested to tip an additional $10-$40 on EVERY check so be aware. I felt the property was very small as well, everything is right on top of each other, the restaurants, the pools, the bar….just steps away…felt like we were at a clubhouse. I tipped the nice staff very well because it wasn’t there fault management is TERRIBLE. The bungalows will never get my money again and I will sharing my experience with everyone I know!