Guest Reviews of Fairfield Inn & Suites Key West at the Keys Collection
7.9/10
Good
125 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location7.7
Amenities7.9
Service7.7
Cleanliness8.2
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All reviews(125)
Positive reviews(20)
Clean and tidy(9)
Negative reviews(5)
Guest User
2 Queen Room with Garden View
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Jun 22, 2025
An excellent place to be at & relax!!! Everything’s been to our liking. Have no really big complaints other than the shower a tad too small for me and there’s a light or two out in the back parking lot. Other than, I’d DEFINITELY recommend this hotel to friends & family.
Samirr Treasurer
Pool View Double Queen, Guest Room, 2 Queen, Pool View
Stayed in Jun 2025
Family
5 review
7.0/10
Posted on Jul 11, 2025
Breakfast was not up to mark with mostly processed stuff
Rest everything good
RBRM
Two Queen Room
Stayed in Mar 2025
Family
2 review
10/10
Outstanding
Posted on Apr 4, 2025
The best hotel we have ever stay in a long time. Highly recommend !!!
Lukasz
Two Queen Room
Stayed in Jul 2023
Family
1 review
9.0/10
Great
Posted on Aug 10, 2023
We spent on night,
Clean room, nice swimming pool. The hotel is located a bit on the side but other than that nothing to complain.
oKish breakfast
Claudia
Two Queen Room
Stayed in May 2023
Family
1 review
10/10
Outstanding
Posted on Jun 12, 2023
There were an issue with the system but the the staff improved and resolve very fast. Very clean place, comfortable, quiet and Great location.
I will definitely go back again
Guest User
King Room
Stayed in Feb 2023
Couple
1 review
3.5/10
Posted on Mar 15, 2023
This is a bait and switch hotel. It is actually an old motel that they slapped a new office on. The room was gross. It smelled, my wife’s feet turned black from walking on the sticky carpet.
Don’t stay here. There is a real fairfield inn & suits up the road. Go there.
Guest User
Two Queen Room
Stayed in Dec 2022
Couple
1 review
7.5/10
Posted on Jan 10, 2023
Location and place is good, but the service and staff are not cooperative. We had an issue with ac in the middle of night after check in, they told us that they can not do anything about it.
kimberly sizemore
Two Queen Room
Stayed in Nov 2022
Family
1 review
3.0/10
Posted on Dec 30, 2022
I booked and paid for my room on trip.com
Once arriving I was told I must put a deposit up of 50 dollars.
That was fine or so I thought
Once checking out I asked for a print out of my charges , I had a zero balance.
Two days later I checked my card to make sure my deposit was put back on then I noticed a 28.07 charge from the hotel.
When I finally got ahold of the front desk, they informed me that there was a resort charge.
No resort charge was ever mentioned to me while checking in or checking out. This is a racket I have never dealt with before very saddened over Marriott not being stand up.
Srinivas Mukalla
Two Queen Suite with SofaBed
Stayed in Mar 2024
Family
1 review
9.5/10
Amazing
Posted on Apr 24, 2024
Nice clean hotel
Guest User
2 Queen Room with Garden View
Stayed in Nov 2024
Family
35 review
7.0/10
Posted on Jan 3, 2025
It was the end of the year so the price was too high and it wasn't cost effective, but it was okay because I was able to eat a simple breakfast! It was a shame that they didn't cook the eggs but just warmed them up.
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Guest User
2 Queen Room with Garden View
Stayed in Nov 2024
Traveling with friends
4 review
9.0/10
Great
Posted on Jan 8, 2025
This is a very cost-effective hotel in Key West, which is better than expected.
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Guest User
Two Queen Room
Stayed in Sep 2024
Family
1 review
10/10
Outstanding
Posted on Oct 28, 2024
Very clean and away from the hustle and bustle of the center, very well located
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Guest User
King Room
Stayed in Jun 2024
Other
39 review
2.0/10
Posted on Sep 6, 2024
The room was oversold and the guests were transferred to other hotels. I didn’t care. I was speechless.
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CHANGGYU
Two Queen Room
Stayed in Feb 2024
Family
28 review
8.0/10
Very Good
Posted on Apr 10, 2024
Breakfast was okay for a quick meal.
The room was clean and relatively spacious, making it suitable for a family of four.
However, I think the swimming pool needs more cleaning.
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Guest User
Two Queen Room
Stayed in Apr 2024
Traveling with friends
40 review
9.0/10
Great
Posted on Jun 21, 2024
For a hotel that costs more than 2,000 per night, the room is too small