"good hotel"

"أقمت مؤخرًا في فندق كاسل سلام، ورغم أنه كان ممكنًا، إلا أنني لم أكن لأختاره لو توفرت خيارات أفضل في المنطقة. يوفر الفندق الأساسيات - نظافة جيدة، وموقع جيد، ومرافق عملية - ولكن بشكل عام، بدا قديمًا ومخيبًا للآمال بعض الشيء. كانت الخدمة لطيفة، لكنها لم تكن دافئة أو مميزة. ليس مكانًا سيئًا، ولكنه بالتأكيد ليس مميزًا أيضًا. إذا كنت تبحث فقط عن مكان للنوم وليس لديك الكثير من الخيارات، فسيكون هذا كافيًا."

"لم أكن أقيم في هذا الفندق ولكن سلطة الفندق ادعت أن المبلغ الكامل للفاتورة"

"لم تكن بداية التسجيل في الفندق جيدة. لقد حصل الجميع على غرف و لم يكن هناك غرف لنا مع صديقي. ولأننا سبق لنا الحجز في الاستقبال قرروا منحنا جناح كتعويض عن التأخير. لقد استغرق الأمر عشر دقائق لكن التعويض تجاوز توقعاتنا و كان لدينا غرفتان كبيرةتان مع تجهيزات و كان هناك ماء و شاي و قهوة كانت غرفة النوم واسعة مع حمام كبير جداً ومفردة، وحتى حمام مائي، وكانت هناك مجموعة من الملحقات التجميلية. العشاء كان في المطعم ينتظرنا ولكن للأسف، عاد إلى الأسلوب الأوروبي مرة أخرى. يبدوا أنهما جيدان وجيدان ولكنهما لم يعطاهما أصلاً كان هناك بوفيه ذاتي الخدمة ذاتية مع مجموعة كبيرة من الطعام. كان هناك طعام أوروبي ولكن أيضاً أصلي وبنغالي. الخدمة في الطوابق و المطعم ممتازة و سريعة جداً. المكان نظيف جداً، لذلك كنا نرتاح في الليلين."

"Unfortunately, my experience was disappointing. The bath towels were old and worn out, the air conditioning was not functioning properly, and the restaurant cleanliness was below standard. As a 3-star hotel, I expected better maintenance and overall service quality. I hope the management will address these issues and improve the guest experience."

"The infrastructure and facilities of this hotel are good, but the main problem is staff training, professionalism, and consistency of service. At check-in, I clearly requested a quiet room. The receptionist confidently told me that the room assigned to me was very quiet and that I would not hear street noise. However, the room was facing the main street and was noisy. When I went back to the front desk, they changed my room to a quieter one. I appreciated the change, but I was surprised that the first room had been described so confidently as quiet. Either the staff did not know the room well, or they gave misleading information. Neither is professional. There was also a problem with the room door. My key card was not working properly, so I went to the front desk for help. The staff member behaved dismissively, almost as if I did not know how to open a hotel door. He came upstairs with a smirking attitude. In the end, it seemed there was indeed some issue with the door or handle. A professional response would have been to check the door politely instead of making the guest feel foolish. Cleanliness was another issue. On the first morning, I woke up sneezing badly. Although the room looked clean on the surface, I later found a large amount of dust under and behind the furniture, including around the refrigerator and drawers. These areas clearly had not been cleaned properly for some time. After I complained, it took around 45 minutes for someone to come and clean it, even though it was during the daytime. The coffee lounge service was also disappointing. On my first evening, around 7:30 or 8:00 p.m., I went there for a cappuccino, but no staff member was present. I waited for about 7–10 minutes before someone from reception came and asked what I wanted. After I ordered coffee, he disappeared, and another person came later. Eventually, I was told that the coffee staff member had gone to the washroom. By the time the person responsible for making coffee finally appeared, about 25 minutes had passed. This was not early morning or late night; it was normal evening service time. I left without having coffee. Breakfast service also showed a lack of basic hospitality training. For three consecutive mornings, the person making omelettes barely communicated with guests. He did not make eye contact, greet guests, or ask what kind of omelette they wanted. Guests had to place their order while he remained almost completely silent. He may be a nice person, but in the service industry, basic politeness and professionalism matter. Overall, this hotel has good facilities, but the guest experience falls short because of poor staff training, uneven service, slow response, and unprofessional behavior. Management should focus not only on the building and amenities, but also on how guests are treated."

""لقد قمت بالخطأ بحجز وألغيته في غضون 10 دقائق فقط، لكني لم أحصل على إستعادة. هذا مخيبا للآمال بشدة و الخدمة سيئة.""