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My husband and I had a fantastic stay at the Pembroke. The location was perfect with close access to castle as well as the town. Great staff, room, breakfast.

The hotel is well located if you want to be in the centre of the town, however it doesn’t have a car park. The nearest one is a 5 minute walk away which is ok, unless it is raining. The reception is quite old and tired looking but the bedroom and bathroom was very nice (we booked a superior king). We didn’t have the warmest of welcomes by the receptionist on duty (unlike in all the other 5 hotels we used in this trip around Ireland). The Menu for the restaurant was not great so we chose to go out to an Italian restaurant which turned up to be superb (Rinuccini - review to follow). Sadly the whole experience in this hotel was spoilt by a terrible breakfast service with some young members of staff being on the casp of rude, unhelpful and unprofessional. We had to wait over 20 minutes to be served and a further 15 mins for our order to be completed (we didn’t ask for anything complicated, quite the contrary) and so did other fellow guests who appeared to be as unhappy as we were.

We stayed here for 2 days for a milestone birthday. The hotel is on a main street but once you walk into the lobby it’s tranquil and tastefully decorated. The room was nice with a castle view we booked for my actual birthday, and the duvet was one of the most comfortable ones ever! The staff couldn’t have been nicer, giving us recommendations for shopping and eating. My husband arranged for balloons in the room, and a beautiful desert the staff brought. We loved our stay there, and the breakfast was very tasty. A special thanks to Daniel who added special touches to our stay, and went above and beyond. I’d come back in a heartbeat. Kilkenny is majestic.