Spark by Hilton Killeen

We checked in late but had a reservation. That mattress set needs replacing. It was so overused and indented toward the floor that I nearly rolled off a couple of times and had to scoot to the middle. The shower had flaking paint and no slip-prevention. The staff was very courteous and the food was good, which is the only reason I gave it a score higher than 1.

Rating of 0. Our bed is broken and they say they have no other rooms. Parking lot is not even 1/4 full. Staff is not friendly. The internet is very slow. Cannot stream anything. This is the last time we will stay here. There are too many other hotels around to put up with this.

Horrific experience. I had booked a King bed... Hotel was overbooked...upon arrival, front desk agent (Tia?) was out front yelling at someone else. Once I was checking in, agent not only didn't notify me that they were overbooked but sent me to a room with 2 much smaller beds. When I returned, she was completely indifferent, raised her voice, refused to give her name or her supervisor's name and then walked away and shut the door behind her. In the morning, I asked the front desk agent to have GM call....never happened. Room was filthy..breakfast was sub standard. I'd just signed up for the Choice Privileges program. What a disaster.