Kilima Safari Camp

這個酒店非常糟糕！首先，我們在網上預訂，他們不是按房間收費，是按人頭（因為三餐全包）但是價格依然更貴，預訂結束後幾分鐘發現人數錯了（我們五個人兩個房間其實就夠了，但是兩個人兩個房間1500一晚，五個人兩個房間3750一晚），那我們就想取消。攜程給酒店打了無數的電話和郵件，酒店不回覆，攜程很好很負責任！但是酒店就是故意的，説給我們一個前台優惠價，也沒有！ 到了酒店之後，告訴我們一晚上2個人1個房，1000元就好，明天會幫我們取消網上預訂，讓我們放心，開心入住。第二天變臉告訴我們酒店不能取消，必須要原價付款，價格就貴了很多，早知道我們就換一家了！甚至不付款不讓我們出門先去看動物，耽誤了我們一個小時，各種威脅，迫於無奈才給了錢！ 避雷！！！各種冷眼相待！！還沒有熱水，房間沒有wifi，蚊子還多，窗簾還是斷的。

The Lodge was built some time ago, but maintained very well. It‘s location 1 min from Amboseli Nat‘l Parks Main Gate is perfect, as many elephants move westbound in the morning, so your early morning safari will give you perfect wildlife viewing from the first second. Staff here is exceptionally friendly and the Glamping tents are very clean, stylish and spacious.

While the hotel may look nice with its private cottages and a lovely pool, do not be fooled. This place is run by dishonest management, and the staff have a history of stealing money from guests’ rooms. Unfortunately, we became victims of this – €600 was stolen from our locked safe in the hotel room. The money was taken in specific amounts from three different wallets (€150, €150, and €300), leaving just enough so that we wouldn’t immediately notice. If we hadn’t needed the money to pay for our safari, we might not have realized it was missing. This was a terrible experience, made even worse by how the manager treated us. He refused to take the theft seriously, never apologized, and even acted as if we were making the story up. They also refused to contact the police, forcing us to do it ourselves. In Kenya, where police don’t have vehicles, this meant we had to personally bring officers to the hotel. To make matters worse, the manager treated the police officers better than us—inviting them to dinner and trying to convince them that we fabricated the entire story. We have absolutely no reason to invent such a serious situation. Losing €600 completely ruined our plans—we missed our safari and had to spend the day at the police station. This theft has caused us significant stress and financial hardship for the rest of our trip in Kenya. We demand an immediate resolution to this matter. Until it is resolved, I strongly warn others to AVOID staying at this hotel!