Premier Inn Newton Abbot

Unclean room. Desk hadn't been dusted. Room smelt damp. The mould round the bathroom tiles was bad. The dinner was over priced, re heated slop that took ages to arrive. The breakfast was terrible, I paid £8.99 for a croissant and out of date yogurt. Hardly any food available at breakfast. Juice had ran out.

Visited with my adult son for a 6-day break in fine sunny weather. We opted to room-share because the prevailing rate was around £100 except for Sundays - expensive for a small room, no-frills, but you take it or leave it. One standard double-bed plus a made-up sofa bed. We booked late, so expected the high rate. "No frills" means only one chair and no portable fan as found in some Premiers. Hot and stuffy at times, but the aircon eventually responds. Easy to find on Newton Road, Kingsteignton (postal address). Ample free parking, some of it undercover at ground level with the building above. A single lift takes you up to Reception and rooms on all floors. A mega large Tesco is opposite, over the main road - traffic lights for crossing on foot. Location is good for touring Devon by car, but all but one of our outings were by bus or train. Bus Stops are close by. Bus service 2 was every 20 minutes, good for a ride to downtown or in the opposite direction to Teignmouth (journey 40 minutes) and Dawlish (for the South West Cost Path). You will want to go downtown or to Teignmouth because the hotel's restaurant (believed to be a Beefeater - an associated Whitbread company) - looked deserted or nearly empty whenever we walked past the separate building. However a full overflowing litter bin outside (not cleared daily, it seemed) was a clue to there having been some trade. The ramped paths in front of the restaurant down to the road were half overgrown by shrubs, and there was a fallen light. I don't mind uncut lawn (good for nature) but in my experience the scruffiness of some Premier sites which I have visited is an issue for Whitbread managers to address. Five-star rating in this Review because of weighting given to good location, easy free parking, ease of booking, satisfactory clean room (as it should be), reliable free wi-fi and the Premier team members. I don't normally mention names but hearty thanks to Lauren who reunited me with my precious high-speed Apple charger which I left behind, (a clue to your Reviewer's advancing age).

I use P.Inns a lot - not by choice - but for convenience. If there was more choice I'd choose another chain. But - this one - is shocking. I had a Room on 3rd floor - way down a long corridor. Cutting straight to the point - the bed (two singles attached - had a broken brass connector which I caught my ankle on; bathroom was filthy with mould and mildew; one of the towels was used by previous occupant and left as a 'clean' towel.Winows filthy; curtains drab and far from clean. Then there's the food - my god - that was shocking. Poor service; drab food; not enough staff on to meet customer demand - so the bar man served drinks and delivered food to table cold. I could go on. All I want to warn prospective customers is - DON'T DO IT! - its terrible outside also. Bins haven't been emptied for days. Pics attached.

We stayed in a newly refurbished room. Looked lovely.The electricity didn’t work, somebody came to fix it and the card slot fell off the wall. The light on vanity mirror didn’t work and had to shake hairdryer to make it work. Thick dust on skirting boards. Wallpaper coming off walls around lift area and stains on wall. Looked as though something had been spilled and not cleaned. Really filthy.

Room was fine. No issues with cleanliness or mould as others have reported. Bed was comfortable and we had a great view out over the race course. The 5 stars are down to 3 purely because of the very poor breakfast, which is the first time we have ever had issues with breakfast in a Premier Inn. The restaurant was poorly lit, dismal, sticky tables and floor. Hardly a choice of cereal, had to ask for milk, then juice, then water as no food ever seemed to get replenished. The so called hot food was tepid at best and again had to ask for plates. If it hadn't been for us taking some croissants and cake with us for our lunch then we would have asked for a refund. We would stay again but go out for breakfast or nip to Tesco for a breakfast sandwich.

I stayed a couple of nights for work reasons, The hotel and facilities were adequate for my needs. I walked from the rail station which took 15 minutes. My room was 328 on the top floor. It was comfortable but some areas could have been cleaned better. The bathroom floor had some dirt from the previous occupier, there were spots of mould in some areas of the bathroom. This could have been removed by a clean cloth. Everything else was tidy and clean. TV and air cond/heating worked well. Staff were all very friendly and the restaurant served my needs for 2 x breakfasts and dinners. Ryan and Josh did a grand job in the evenings on their own. I saw a young chap with brown hair in the mornings on his own. All very polite and friendly. They provided a great service and explained the menu options well. For the price I paid with the meal deal I was happy. The restaurant does hold a lot more potential though.