Premier Inn Hull City Centre

Checked in to the room, and went in to the bathroom. The toilet was up and as I approached I noticed the water was golden yellow with urine. Obviously unhappy I went to flush, before noticing a giant turd. I returned to reception to complain, and was given a key to a new room - no real apology, no help to move, no explanation. If the toilet seat had been down I would have assumed it was an oversight, however as the seat was up, either the cleaner didn't clean the bathroom, or they were the culprit. #bigturd

What can I say, Grant and the team at Hull City Premier Inn were excellent! I had emailed Grant and explained it was my husband's birthday and it had been a long time since we had, had a night away. He emailed straight back and explained he would make it special for us and he delivered massively. In today's world customer service and making people feel special is extremely lacking but definitely not at Premier in Hull City Centre. We are already looking at when we can come back. From the friendly and welcoming arrival, to a fabulous surprise in our gorgeous room and the lovely well presented and tasty breakfast we could not fault a thing. Really easy to find, plenty of parking at £7 for 24 hours, walk over the bridge and you're in the city centre. Perfect location. Thank you all for a lovely stay! Carly & Ant xx

The staff are definitely what makes the hotel great they are super friendly and very helpful and always go above and beyond! The hotel is clean and welcoming and the food is brilliant. I have stayed in this hotel three times so far with a fourth one booked and everytime it's been brilliant every time.