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Friendly staff, clean hotel with nice cafe in reception! Only a short drive from the city centre

Staff were more than helpful, very friendly , The room was smart, clean and it HAD A BATHTUB which was amazing! Only an extra £5 to add on the gym and pool pass , which we didn't end up using but it was a bargain .

This hotel is great, clean, friendly and a massive shout out To Lindsay Sheard who is so welcoming, bubbly and helpful to guests during the breakfast shift! Nothing is too much for her she really brightens up everyone's day! Love coming here and seeing her when working away, it's lonely staying alone but she makes you feel so welcome!

Came in to the Village as my car was in for a service near by. I ended up spending quite some time in the hotel as the garage was really busy. The team in the bar area were fantastic and a special shout out to Lindsay - fantastic service, made me feel really at home. Downloaded the app and got discounts on my drinks and lunch. Jacket potato was delish. Will definitely be coming back next time I have a day working from home.

We arrived in the evening to find no check-in staff and no front desk available. After wandering around, we eventually found someone to help us. By then, we were hungry but the prices were shocking: £8 for a portion of chips and £5 for a bottle of water. I’ve stayed in many hotels, including The Shard, and even their prices were nowhere near this high. The room itself was clean, the beds comfortable, and the size was decent. However, we got absolutely no sleep. There was constant loud stamping from the room above, seemingly all night long, and doors slamming repeatedly, making us jump every time. With two children, this was unbearable,we were all exhausted and ended up cutting our trip to Hull short and going home early. To make matters worse, I tried to raise a complaint through head office. I was told it had been passed to the hotel, but after chasing three times, I still haven’t had any response, hence no choice but the bad review. Overall, very disappointed with the experience. I would not recommend this hotel.

Stayed here courtesy of Wren Kitchens as I was up there training. Lovely hotel, great food, fantastic gym and pool and really nice people. Great experience and thank you for allowing my stay to be a real pleasant one.