Premier Inn Dudley (Kingswinford)

Clean hotel and friendly staff - having the bar next door is a great bonus. Highly recommend

I would not be staying here again. This was the third year for my young family, I never had a problem before. But unfortunately this time we were given a very dated poor room, which the toilet blocked in the middle of the night. We arrived at 3pm to check in and went to go sit in the lounge area to be advised we can't use this till 6pm! So we were stuck in our room between the hours of 3-6! The lift was out of service which we were warned about which is fine, but on arrival I was surprised to be allocated the top floor with to young children when on booking you advise of ages. On a whole this really ruined oulr weekend and now I've been told by premier inn I'm unable to get a refund because i didnt escalate at the time. It's really disappointing as a member of public to be even putim this poor situation and basically being told I have to complain to make things right, why should I be put in such an anxiety and stressful hightened position with a young family, my other family paid the same and got a lovely room upto date room. it's a real shame and im sad with the response from premier inn. The food was excellent as always and the restaurant staff lovely.

Checked in earlier all ok. Put luggage in my room then left. Got back late so straight into bed. In the morning I noticed blood stains on the sheets. Reception unable to do anything I need to contact head office. Went into breakfast waited over 10 minutes and nobody came out to serve me.