Delta Hotels Orlando Celebration

While the room itself was nice, my stay was overshadowed by a serious safety issue. I was injured by a metal piece sticking out from the bottom side of the bed, which left me with a wound that has now turned into a permanent scar on my leg. Despite properly and promptly reporting the incident , I was only compensated $52 for the resort fees by the front desk attendant. And no further contact has occurred since from any management or team member concerning the incident. While I appreciate this gesture, I now have a permanent scar as a souvenir of my stay at the resort. Beyond fixing this issue to prevent future incidents, management needs to take greater responsibility for the care and safety of their guest. Simply refunding resort fees does not address the fact that I was injured due to their negligence. I honestly expected a much more appropriate resolution and genuine concern for guest safety. This was a very disappointing experience overall.

是一個度假風格的酒店，有兩個露天泳池，一個小型健身房，大堂可以吃吃喝喝，氛圍不多。停車場也很方便。

Gosto muito desse hotel, são super prestativos, tudo limpo e atendimento excelente.

منطقة حمام السباحة جميلة حقًا ومقهى ستاربكس الصغير بالداخل رائع حقًا. لا يوجد عدد كافٍ من الموظفين في خدمة بوفيه الإفطار. كان الموظفون ودودين للغاية ولكنهم مرهقون للغاية. فكر جيدًا في توظيف المزيد من الموظفين

乾淨整潔安靜

Worst hotel in the world. Avoid this place at all cost 1. I was double charged for the destination fee even though I’ve paid for it through the app. The reception that addressed us was extremely adamant and aggressive on charging us when we came to clarify on this issue…On the first night we clarified with reception and the man that addressed it was confused and adamant on charging us until another lady came and whispered something to him. He then clarified and said it would be refunded back to us. The next night I checked my bank account and noticed another destination fee was charged for the second night even though once again we’ve already paid for it on the app. So I went and clarified with him again and he could not give a proper explanation, one moment he said the fee charged on the app was different and the next moment he said it’s the same destination fee. Yet, they still charged us twice. It seems that he is bad at his job and it felt like a hostile situation. 2. We had booked the free hotel shuttle to Magic Kingdom but the bus was at least 15minutes late and we decided to call an Uber. Soon after, the bus came and just as we were about to board and cancel our Uber, one of the staff outside gave us advise to take the Uber as the shuttle would be slower since it had to make a stop and we had to take the monorail whereas the Uber could just avoid all that hassle. So we took his advice and waited for our Uber to come but as it turns out the park did not allow the Uber to enter directly and because of that we had to make a big detour to stop at the same area as the shuttle which was already there and we had to get down to take the monorail…so essentially the hotel made us pay a $15 Uber for a slower ride when we could have gotten a free shuttle that would’ve saved us more time. 3. Small issue but this is the first hotel I’ve been to that didn’t provide any toothbrush or toothpaste. It was likely that we had to request for such basic amenities to be provided but at this point where the staff was already so hostile we decided to just use our own ones. Overall, the service and attitude of the staff here have been consistently terrible. I do not know how this is under Marriot. In my opinion the front counter that addressed us should be fired based on his attitude and how poorly he handled the situation.