Sarova Imperial, Kisumu

I have been served well by Madel,Joseph and Titus at Rooftop bar i have had a good experience with the the service and the atmosphere l am looking forward to bring more of my friends while i am still around in Kenya from South Africa.Dave Okwach(South Africa)

Had a lovely dinner date. The ambiance was elegant and cozy, perfect for a romantic evening. Food was delicious, beautifully presented, and the service was exceptional. Highly recommend for a special night out!

Centrally located with a pleasant colonial spirit. Although recently challenged by other new fancy (and much more expensive) city establishments, Imperial is still as comfortable as it was ten years ago. Currently undergoing upgrading - thus closed pool etc. but still my favorite choice for business stay in Kisumu.

Spent a weekend at the hotel in the refurbished club rooms... they were modern clean and beautiful, no complaints about the room at all, the restaurant on the first floor catering for breakfast and dinner was fabulous. Breakfast was grand, never had anything like it before, though the restaurant by the pool and the pool itself need an update, the pool was not inviting at all and the restaurant looked lonely, also not a fan of TV at a restaurant especially one showing news politics it is not entertaining. Otherwise good service, good standards.

I was staying one night, room had been booked by the organisation I was working for. Room turned out to be a suite, down a corridor which looked a bit like a prison corridor, then down some steps. I certainly didn't need a suite & this one was old & tired and comprised - the bedroom (no tv), a bathroom, separate toilet, fully equipped kitchen and lounge with tv (which I didn't watch). The bed did have a good mosquito net. I'd read here about the refurbished rooms so went down to ask if I could have one - I could but it would have been an extra KES 4,500 (from memory). So I stayed where I was - it was OK but glad I was only staying one night. I decided to eat in the hotel. I had a drink in the bar, or rather the more open area just outside the bar which looked a bit like a prison cell. A very friendly girl approached me to ask if I wanted her to join me but I had to decline as I had a good book. Anyway, I looked at the menus & decided to eat in the restaurant - went up there (it was 7pm) only to find it didn't open until 7:30 so went back to the bar to eat. I wanted to eat local food so had the fish & ugali. The ugali, veg & sauce were ok but the fish was inedible - very dry, hardly any flesh, I think it had been overcooked. The waiter did seem concerned that I hadn't eaten it. On the other hand - breakfast was excellent - really good choice of tasty dishes. So based on my visit, I can only recommend the breakfast.

Based on the numerous visits in Nyeri, Nakuru, Kisumu and residence in Nairobi, the service for the price level in this hotel is unbelievable and outrageous. I really suggest not visiting this hotel, if you have other options. We ordered pizzas....and it took 1,5 hrs with no one else in the hotel!!! And that is the quality of a pizza (picture), I wonder what the chef is doing in the kitchen. My daughter (6 yrs) would do better than this.