Holiday Inn Express & Suites Knoxville West - Papermill DR

Everything was great.

I stayed here for three nights recently. The facility is well-kept and modern. Check in was efficient. I also received a complimentary room upgrade. The room itself was spotless, although it seemed short on outlets for charging devices. Before I reserved my room, I failed to realize how close to the interstate the building is, and it’s close. I had an interstate-side room and while it didn’t keep me awake overnight, it did if I woke up early and wanted to doze more. Bring earplugs. The parking lot is divided roughly 20/80 between the front and rear lots, and the front lot is tight. The automatic door going out to the back lot wouldn’t always open when it should and you can’t push it open. They NEED TO FIX THAT because that’s an entrapment issue if there were a fire. One thing I didn’t appreciate at all is being told that they couldn’t move me because there were no more rear facing rooms left. I don’t believe that because I never heard a door close the entire time and that’s a five story hotel. Overall, it’s nice but I’ll stay elsewhere if there is a next time.

This was our best place to stay in Knoxville!

The evening and night clerk were both great.

Clean. Great breakfast.

In great location of Knoxville. Love west and papermill area. Great staff and location!