Tru by Hilton Knoxville North I 75

Very clean and comfortable beds. Room decor is simple and functional, very good for traveling people. Breakfast is well served and hard working attendant.

Never had an experience like this one! We had a bad stay elsewhere the night before and walked into Tru Knoxville to a transformative experience. Michelle at the helms of the front desk patiently and enthusiastically answering every question we had. The whole room was busy but not rushed. Rubber ducks everywhere! Food that looked intentional and premium. Chris was leading cleaning efforts like a maestro and got us swiftly hooked up with an early check in. Chasity, Tiffany and Madison working hard to bring this together for us and every other guest also. We are restaurant owners and understand what it takes to provide next level service. It takes a proper system, accountability, culture and strong leadership to bring the dance together. We have stayed at many places and the people here should be the standard for a company as large as Hilton to emulate. How do you take a corporate hotel chain location and make it feel personable and hospitable to this degree can only be an accumulation of corporate providing the on site staff freedom to do their thing while exceeding standards. Too much to add, cleaning is top notch, service is top notch, food options top notch, with plenty of activities for little ones. Book now, thank me later. J

I had such a great experience during my stay, and I have to give a huge shoutout to Sue and Brittany! From the moment I checked in, they were so welcoming, friendly, and helpful. They really went above and beyond to make sure everything was perfect for me. Sue was incredibly kind and attentive, and Brittany’s positive energy made every interaction a pleasure. They both made me feel right at home, which honestly made my trip that much better. It’s not often you come across staff who truly care about your experience, but Sue and Brittany definitely do. They’re a big reason why I’ll be coming back to this hotel and recommending it to others.