Knysna River Club by First Private Stays

We found the cottage to be clean etc however we attached to a second cottage via a closed door we could hear all their conversations and had to whisper on on our side. Luckily the second day the neighbours left and we felt more private, The weather was cold and we thought we would have a game of table tennis and putt putt (as advertised) these were in such a bad state of repair that it would have been impossible to have a game.

Best Stay Lovely and Quiet. Close to all amenity's and attractions. Plenty of restaurants and interesting shops. The bout tour was great. All units was recently beautifully renovated the white washing on the wall looks' stunting. Wi-Fi a bit slow.

This was my second stay at Knysna River Club at the lagoon chalet. Unfortunately this trip was let down by the service, which was impeccable the first time. We arrived at 2pm, which is stated check in time, and were told that the chalet wasn’t ready yet and still being cleaned. I asked if we could at least unpack the cold items we had into the fridge, and although this was communicated to the cleaning staff, we still had to wait about half an hour to do so. We sat outside on the veranda for at least an hour before we could check in. The second day we received a call to ask if we’d like the chalet cleaned, which we accepted. Day 3 nobody called or came around, so after midday I went to the office and was given the rather abrupt excuse that “we have had a lot of check outs today” and that they’d be along later. The lady eventually came to clean around 2pm. Day 4 we watered until nearly 3:30pm in the afternoon with the same excuse when I called the office. That day the lady cleaned closer to 4:30pm. This is not acceptable service to your clients that are still staying at the resort, and the management should be hiring additional staff to meet seasonal demand. As other reviewers have mentioned, there is nothing available in terms of little lamps during loadshedding or the special light bulbs that you can buy that run during these times. Loadshedding has been going on for years, there’s no excuse for not making provision for this. Other than that, these are beautiful chalets right on the riverfront and so peaceful. It was truly disappointing that this second experience was let down by something as simple as service.