Club Mahindra Virajpet, Coorg

1st time we have returned in ~6 years. Unfortunately this resort has degraded. Food quality was poor, rooms were dated and beat up. Windows would not close correctly allowing bugs to enter the room. The playground was in poor condition. The pool needs to be cleaned properly, wait time for any kind of food service other than buffet was extremely long. There were tarps on several buildings that appeared to need repair. Having said that the two WORST things about this hotel was… 1. The road to resort - it needs to be repaired. It is so rough and bump, several deep potholes, very uncomfortable for older travelers. 2. Coffee bar - it is set in lobby for convenience however, there is never anyone there. When you ask the front desk someone comes over but it takes 20 minutes for anything because the coffee bar person has to run downstairs to the restaurant for everything. To management, please invest in this hotel to bring it back to a healthy state

It was a superb one hour experience due to the sheer goodness and sincerity of our naturalist guide Madan.... it was very pleasant and memorable even if not extremely spectacular. In the wilderness, Madan made us so much the wiser and knowledgeable about coffee plantation, harvesting and a host of other nature related and local area aspects. Very nice!!!

Excellent facilities, courteous staff, great infrastructure at Virajpet. Mr. Nishant was very warm and polite. They took great care of my special kids. My review, however, is about their Bangalore office sales and marketing team. I did not get a right platform to write this. I hope Virajpet team routes this concern to the correct decision maker. Scammed - False Promises by Club Mahindra Bangalore Team Sharing a real bad experience with Club Mahindra Sales and Marketing Team from Bangalore, Residency Road. I got multiple calls from Shivaraj (861 *** 5180) about a holiday presentation with free voucher for attending the event with no obligation. I clearly told him at least in a couple of calls that I will come alone. I also told him that I already attended this presentation once for buying car from Anant Motors and used the voucher at Virajpet. He said not a problem - please attend. He booked the slot at Anant Cars, KR Puram. I got a call from another person (99****541) confirming my presence at the presentation. I again told her I would come alone and I have already used similar voucher in the past. She said she is aware that I have used this in Virajpet, asked for my experience, and told me that there is a new launch and I should listen. She said going alone is not a problem. I drove 45 KM to attend this event. After visiting the showroom, they informed me that sales executives are not available and that they will send someone home. Luckily, Raghu (974****258) turned up in 15 minutes. I updated him about my earlier discussions with their team. He did not have any objection that I was alone. I clearly told him I visited their resort through a voucher, so I know all the details. He said he would skip the presentation then and come directly to costing. He took about 20 minutes to explain. His senior came and offered some discounts. At this point too, they said a voucher will be given regardless of my decision to join as a member. Next day, I called Raghu. He said I am not eligible for voucher because I came single and I need to contact the Marketing team. Are you kidding me? Was this guy sleeping during the presentation? Why was I even asked to attend then? I called the lady (99****4541) back. She said there is some misunderstanding and I will get the voucher by Monday on my email. I called her Monday, she said Tuesday. I called Tuesday, she said she will send it directly to my Whattsap. When I called Thursday, she said there is some complication and there is a problem in generating voucher for single visitors. I lost my cool here and told that I would visit the office and leave a negative feedback. I need the seniors' numbers to talk to. She communicated back saying that some escalation process has been raised and her senior said I can do whatever I want. I lost half a day and travelled close to 100 KM for this presentation. Please do not make false promises like this. No one is craving for your vouchers, but once we put an effort and in