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The hotel staff were very kind. The property was clean, but not well maintained causing the property to not feel as nice as it actually could be. It took asking multiple times before the hotel staff cleaned our room and even then, I don't know that I would call it a cleaning. The breakfast provided is very mediocre, it is buffet style, but the kitchen could not keep up with the demand of the customers. Based on the pictures online I expected more from Pawapi.

The positives ... Room nice and spacious and nice balcony and view of sea, but bed was so hard, and was a small double , we had to complain, they did change it for us, sounds very petty , but we stayed in other 5 other hotels on this visit , and never encountered a problem before. when arrived water pressure from shower was so weak, after talking to the lovely man on reception, (best member of staff on whole complex) they did sort, but tap on sink still just a dribble, but sadly the room was not cleaned well, dirty socks left behind bench/curtain, dust everywhere , bits left under bed. ... The pool area is lovely and relaxing view amazing over infinity pool. Sadly shower from beach so covered in sand, that after using actually have more sand on you than before, so lots of people putting sand into pool. The property has the potential to be excellent, but feel management are letting it down, quality of food at breakfast was the worse we had in all Thailand, we stayed at several hotels during this trip, and this was just bad and lazy , and it was not down to it being a small island, there is plenty available , in local restaurants and quality of food and what was available was excellent. no fresh fruit juice , just squash, just sugar no fruit, inedible, no fresh coffee available just instant, we asked and they said not possible. everything cold ,you have to put everything through toaster , no pastries , no poached eggs , just cold fried eggs, pancakes , awful french toast, all in metal tins prepared long before, you could order omelette, but came with degusting burger cheese cut up on top. (very poor quality) they are really cutting corners, most people that stayed when we did were bringing own fruit and condiments to breakfast , gardens could be beautiful , but gardeners just sweeping leaves , no maintenance, beach beds old and hard wood, not mattresses, all in all if I ever returned would opt for no breakfast and go to local restaurants, insist on proper king size bed, and make them thoroughly clean room .

should have stayed here for 7 nights but left after 4. We have been travelling in Thailand for over 20 years and we have never stayed somewhere where the staff were so unfriendly, never a smile. At breakfast restaurant an old angry man was running around kicking the dogs that came from the beach the swimming pool was completely green and you couldn't see the bottom, I complained about it but was just told that everything was as it should be.

Beautiful location on a white sandy beach. Pleasant and spacious room. Friendly and accommodating staff. However the cost did not justify the experience. Breakfast rubbish, attention to detail of making up room and quality of room and amenities were 3 star and cost was 5 star (comparing it to ther experiences in Thailand). Many areas for improvement have been captured in other reviews but it seems nothing changes.

Our experience with Pawapi has been a disaster. We booked a vacation through Agoda (we have the confirmation) and were directed to your official email and website. When we were asked to make a bank transfer (number written on the official website), we did so because we could see it was your official web address where the bank account number was listed. Once we realized we had been scammed, we contacted you, and you said you had been hacked!!! (We have screenshots). After that, we heard nothing from you (we have taken screenshots of this). On your website we can now see that you know you have been hacked (written on your frontpage), but you have decided not to help us. This is very suspicious, and we have lost all our money. We have reported the scam. You can still refund our money. We Will not accept this. Julie and Mads

We cancelled our booking here and despite 4 messages to hotel and a phone call from booking agent - where they claimed they had forgotten to process refund I have still not received a refund - it’s been 5 weeks ! It does deter me from booking alternative dates that had been my intention. Beware !