مستخدم نزيل
26 يونيو 2025
Terrible hotel! Do not recommend!
We are extremely disappointed with our stay at this hotel. The staff is completely unhelpful and shows no understanding of guests’ situations. Customer service is an absolute nightmare — it’s nearly impossible to get in touch with anyone. They don’t answer phone calls, ignore messages, and respond to emails with cold, generic replies — if they respond at all.
The service is awful. There is a complete lack of care or responsibility. We had an issue that needed urgent attention, and the hotel simply didn’t care. No effort was made to understand or resolve the problem.
We deeply regret booking this hotel. The service is terrible, communication is nonexistent, and the staff attitude is dismissive at best. If you don’t want to ruin your trip, avoid this place at all costs
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