Naroua Villas

Extremely unprofessional customer service. If the system allowed me to do so, then I would have given them a minus (-) 5 star rating. We had a confirmed booking with them. They also contacted me to enquiry about our pick up time and location. When I contacted them to arrange for pick up, I was told that due to an error on their behalf (see attached screenshot), they weren't able to provide us with the booked honeymoon suite. Prior to it, no attempts were made by them to contact us to inform us about their mistake. We were left stranded on the street due to high season in Koh Tao. An apology of... sorry for the inconvenience... is meaningless. If we had not shown up for our booking due to unexpected circumstances, then they certainly would not have accepted a... Sorry for the inconvenience apology... but they would have charged us the full amount for the booking. No attempts were made by them to assist us to find an alternative resort.

Upon my arrival I heard construction noise, but the manager reassured me that they will stop it during my stay. Not only they did not stop it, next morning they moved it right next to my villa and told me they will do it every day. They offered me full refund if I was not ok with that. It was very strange that the owner preferred lose a week’s rental income for the Deluxe villa instead of asking their workers to make a bit less noise. Perhaps holiday villas are not their main source of income? Each night someone was walking around the villa making loud noises. There were snakes and scorpions inside the villa. See the pictures. I used their grocery delivery service and caught them cheating. They replaced the supermarket bill and added 30% to the supermarket price of some of the items. You need to be careful in order not to transfer any sunblock to the bedsheets or the towels, because it reacts with the material and makes pink stains. This is not mentioned in their information book.