Home2 Suites by Hilton Kokomo

Home2 Suites by Kokomo was one of the worst hotel experiences my family has ever had. My family stays at all Hilton brands whenever we travel, so we have a good basis for comparison. This hotel from the beginning fell short of what we have come to expect of Hilton brand hotels. The only positive experience we had was the late night front desk staff. They were cordial and really helped us with our late arrival. Our first issue was the blinds in room did not function on multiple nights, which meant wake up call as soon as the sun came up—as our room faced the sunrise. I asked to fix them and someone did, but the next day. Same issue. I gave up after that. Love technology, but not having a manual system to close blinds was frustrating. The free hotel breakfast was descent but during our stay, they ran out of bacon three times. Not sure who is in charge of ordering, but needs to be reassessed. Moreover, when I asked if we could get some more, the breakfast attendant immediately looked to her watch since breakfast ended at 9:00 AM. It was 8:45 AM. I would like to see hotel staff be willing to help guests, not check their watch to get out of extra work. Not a good look. Our next issue was the water was shut off one day during our stay for three hours with zero notice. When I asked front desk staff, they informed me it was going to be shut off from 11am-1pm. We were also told that we were informed with a note under our door. We traveled with a team so we had roughly 10 rooms, no one was informed. I get it, situations come up, and can be fixed with proper notification of guests—give us a chance to plan ahead. So my family and I had to leave the hotel that day with no shower. Not to mention, the toilets weren’t working so we had to go the restaurant across the street to use the bathroom. Very frustrating situation. My next issue was with the hotel front desk staff. The day staff was constantly inconsiderate as if every request we had was an inconvenience to them. Our room was not once cleaned during our six night stay. I didn’t read the hotel policy, so maybe we had to request that. Seems odd for how long our stay was. We had to go to front desk for towels and toilet paper multiple times. Lastly, minor thing, but not minor in the grand scheme of things. Details matter. Worked out four times in the fitness center and twice, not one clean towel. Overall, very rough experience at this location. I don’t recommended staying here. As a long time Hilton Honors member, we will never stay here again. Hilton really needs to assess management at this location and fix many issues. Maybe they had a bad week, we all do, but being cordial and helpful to guests should be an “all the time” thing. Hope this helps someone avoid a terrible experience. But truthfully, I hope Hilton can take this honest feedback and fix the issues so others can enjoy this location more than we did.

I left my bag and belt. The day after check-out, I called and emailed this hotel, but I got no reply.(even though I checked their reciept confirmation.) When I visited here again, they were busy to handle internet connection troubles. They didn't care about my lost. I couldn't understand why they didn't find my lost. I clearly let them know the location where I put them. I lost my underwears and GUCCI belt. Due to the internet trouble, I wasted my datas as well. Terriblely unsatisfied stay experience.

Easy stay, but they have some kinks to figure out.