Gazelle International Hotel

Good customer service skills

The hotel did not present well . It’s expensive so I would expect a lift , there isn’t one . There is a building site happening in the front of the hotel . I was given the furthest room on the top floor …no view what’s so ever ( even though lots of empty rooms face the sea ) with lots of lovely steps. The room key worked once but then didn’t so my old legs had to go back down again . Wifi code not given on check in , ok I’m a big boy , I called and got it over phone . However 5 minutes in it logged out and ….. yes , you need a new code !! Why do hotels have such a system ? Then I wanted a beer , so I went to restaurant but told I had to sit outside as restaurant only opens at 6pm !!! It was empty and nicely air conditioned but outside I go outside !! Yes, I should have walked but few options so I stuck it out .. eventually me sweating profusely abd constant requests to sit inside worked and they let me in . I go to restaurant . The place is a building site with saws and hammers going but I wanted a beer . 4 pm and it’s hot , hot , hot !! I go inside to be told that the place is closed abd I need to sit out side … I did , I needed a beer … I kept asking to go inside and after I turned into a sweaty mess , they finally let me in … some staff acted grumpy that I came inside before 6pm . The room is as far away as they could make it with no view and there are many empty rooms with sea views and … there’s no lift !! I’m on top floor , it’s humid and there’s no lift !! This place charges like a 4 star but is no where near . 3 star is pushing it . Toilet is stained and corroded , shower is cheap and leaky , floor is dirty stained . Beds are hard and cheap . Wiring is loose and hangs from tv .see photos Then at check out they failed to give my room an early morning call at 430 am to catch a flight … fortunately I realised that this service was probably beyond them and set my own alarm . The ride to the airport was on time and plesent In summary my stay was quite disappointing and I do stay in really back water places in png a lot , they always seem to make the most of there natural beauty or simple decency and friendliness of the staff ….here that’s painfully lacking . It’s not a staff issue , it’s management.

The one thing that I really liked about GIH is the service staff, they are really friendly and approachable. Also, the complimentary breakfast and dinner saved us a lot of money that would have been spent on food alone.