مراجعاتThe Magellan Sutera Resort

رد من مكان الإقامة: Dear Valued Guest,We are glad to hear that you enjoyed the beautiful sea view and found our complimentary shuttle service to the shopping malls and city centre convenient. We also appreciate your kind words about our friendly team members.We sincerely regret to learn of your disappointment regarding the bouncy castle. Please allow us to clarify that while the inflatable is scheduled to operate at designated times for safety and maintenance reasons, its use is also subject to weather conditions. On the occasions you mentioned, the attraction was temporarily closed as it had started to rain. As safety is our top priority—especially for our younger guests—we are required to suspend operation during such times to avoid any risk of injury. We do understand how this may have been disappointing and are glad your child was still able to enjoy it later during your stay.We have also noted your comment regarding check-in and the need for Mandarin-speaking staff. We truly value feedback like yours, and we will continue to review our staffing and language capabilities to better serve the needs of our diverse guest base.Thank you once again for your constructive feedback.

رد من مكان الإقامة: Dear Yaoezcici,Thank you for taking the time to share your recent experience at The Magellan Sutera Resort.We’re truly pleased to know that you found our facilities for children complete, enjoyed the convenience of snorkelling, and appreciated the scenic beauty and peaceful ambiance of our resort. It’s especially wonderful to hear your kind words about our sunset views and the photogenic Sailing Centre — both are highlights we’re proud to offer our guests.At the same time, we sincerely apologize for the inconvenience you encountered with our WiFi stability. We understand how important connectivity is during your stay, and please rest assured that we are working closely with our technical team to improve this aspect of our service.We value your feedback and hope to welcome you back for an even better experience in the near future.

رد من مكان الإقامة: Dear Valued Guest,Thank you for your thoughtful and generous 5-star review following your recent stay at The Magellan Sutera Resort.We are truly delighted to hear that you had a very good experience with us and that our team, especially Guest Service Manager Alex, made such a positive impression. It’s wonderful to know that he took the time to assist you with the room change and went the extra mile to ensure your comfort, while also guiding you through our entertainment and dining options. Your kind words will certainly be shared with him and the rest of our team, who will be encouraged by your recognition.We’re equally pleased to know that our service staff left a warm impression with their friendliness and enthusiasm. Your comments remind us how important it is to create genuine, memorable experiences for every guest.Thank you once again for your kind feedback and trust in us. We look forward to welcoming you back to Magellan on your next visit!

رد من مكان الإقامة: Dear Valued Guest,We’re truly delighted to hear that you and your family had such an enjoyable experience and were able to make the most of our hotel facilities, meals, and the magnificent views that surround the resort. It’s always heartening to know our guests leave with fond memories, and we appreciate your kind words.At the same time, we’re grateful for your honest feedback regarding the breakfast buffet. We sincerely apologise for the wait and any signs of frustration you may have encountered, particularly at the egg station. Please be assured that your comments have been shared with our team, and we will take steps to improve both the efficiency and guest interaction during peak hours.As for the private beach, we understand your expectations and will take your input into consideration as we continue to explore ways to enhance the beachfront experience for our guests.Thank you once again for choosing to stay with us. We hope to welcome you and your family back soon for another memorable getaway.

رد من مكان الإقامة: Dear Bruce,Thank you for your wonderful 5-star review!We’re so pleased to hear that you had an enjoyable stay with us and that you were able to take in the beautiful sunset views—one of the highlights we’re proud to offer here at The Magellan Sutera Resort.Your kind feedback means a lot to us, and we truly look forward to welcoming you back for another relaxing and memorable stay in the near future.

رد من مكان الإقامة: Dear Valued Guest,Thank you for sharing your feedback following your recent stay at The Magellan Sutera Resort.We’re glad to hear that you appreciated the cleanliness of your room, the variety offered at breakfast, and the beautiful surroundings of the resort. It’s also wonderful to know that you enjoyed the sunset views from your room’s location a truly special experience we’re pleased to provide.We take note of your comment regarding the room’s design. While our rooms are designed to reflect a classic and spacious resort style, we understand preferences vary and will continue to explore opportunities for enhancements to ensure greater guest satisfaction.Thank you once again for your thoughtful review. We hope to welcome you back for another memorable stay in the near future.

رد من مكان الإقامة: Dear Valued Guest,Warm greetings from The Magellan Sutera Resort!Thank you very much for your outstanding 5-star review. We’re truly delighted to hear that you and your family had such a wonderful stay with us.It’s fantastic to know that you enjoyed the cleanliness of our resort, the variety of swimming pools, and most especially, that your children had a great time. We’re also pleased that our breakfast offerings met your expectations with different dishes each day and our team strives to provide a delightful and varied dining experience for all our guests.Your kind words are greatly appreciated and will certainly be shared with our team, who will be encouraged by your feedback.We look forward to welcoming you and your family back for another memorable getaway in the near future.

رد من مكان الإقامة: Dear Valued Guest,Thank you very much for taking the time to share your recent experience at The Magellan Sutera Resort.We delighted to hear that you enjoyed the direct sea view and private balcony from your room — we agree, it's a truly special spot to unwind and take in the beauty of the surroundings. I’m also pleased that you found joy in exploring our expansive public areas and swimming pools, especially the stunning sunset views at the nearby the pool at The Pacific Sutera Hotel.While I appreciate your understanding regarding the room’s condition, I want you to know that your feedback is important to us. We continuously strive to enhance our accommodations, and your comments help guide our efforts as we plan for future upgrades.Thank you once again for your balanced and thoughtful review. We hope to welcome you back soon for another memorable stay.

رد من مكان الإقامة: Dear Valued Guest,Thank you for your recent stay at The Magellan Sutera Resort and for sharing your feedback with us.We’re thrilled to hear that you enjoyed the beautiful view from your room , especially from Room 6357! It’s always wonderful to know when a particular room leaves a lasting impression, and we’re so glad it added to the enjoyment of your stay.We also take note of your comment regarding the room facilities. While our resort embraces a classic design, we understand the importance of ongoing improvements and are actively working on plans to enhance our guest rooms.We truly appreciate your feedback and look forward to welcoming you back for another memorable stay — hopefully in your favorite room again!

رد من مكان الإقامة: Dear Valued Guest,Thank you for your continued support and for taking the time to leave us such a kind review.We’re truly delighted to hear that you’ve enjoyed your stays with us and that our location continues to be a highlight of your visits. It means a great deal to know that you plan to return — we can’t wait to welcome you back for another relaxing and memorable experience at The Magellan Sutera Resort.

رد من مكان الإقامة: Dear Valued Guest,Thank you for sharing your feedback with us.We sincerely apologize for the inconvenience and frustration caused by the broken shower head in your room, and more importantly, for the delay in addressing the issue after it was reported. This is certainly not the standard of service we strive to uphold, and we are deeply sorry that we fell short during your stay.Your comments have been shared with our maintenance and front office teams for immediate follow-up and improvement. Please rest assured that corrective action has been taken to ensure such oversights are not repeated in the future.We genuinely value your feedback as it helps us improve, and we hope to have the opportunity to restore your confidence in us during a future stay.

رد من مكان الإقامة: Dear Jun Yao,Thank you very much for your wonderful 5-star review and for taking the time to share your recent experience with us. We are truly delighted to know that you enjoyed our resort facilities and appreciated the charm of our private beach.Your kind recommendation means a great deal to us, and it’s always rewarding to hear when our guests have a memorable and fulfilling stay. We hope to welcome you back again the next time your travels bring you to Kota Kinabalu.

رد من مكان الإقامة: Dear YiguantianniunaiThank you for your delightful review and for choosing to stay with us at The Magellan Sutera Resort.We are thrilled to know that our management and service exceeded your expectations. It’s wonderful to hear that you enjoyed the peaceful ambiance during your evening walk and the soothing sound of the waves – truly one of the charms of our seaside location. We’re also glad you had a pleasant start to your day with breakfast by the pool, complete with a scenic view!Your kind words are deeply appreciated, and we hope to welcome you back for another relaxing and memorable stay soon.

رد من مكان الإقامة: Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay at The Magellan Sutera Resort.We are truly pleased to hear that you enjoyed the beautiful outdoor environment and appreciated the cleanliness and tranquility of our swimming pool. Your compliments on our breakfast variety are also appreciated, and we understand that Southeast Asian flavours may not suit every palate — we will certainly take this into account as we continue to refine our offerings to cater to a wider range of preferences.Regarding your experience with the umbrella request, we sincerely apologise for the inconvenience you faced. Please allow us to clarify that umbrellas are indeed available for our guests; however, on the day of your arrival, all were unfortunately in use by other guests due to the heavy rain. We regret that this was not explained more clearly at the time and will be addressing this with our team to improve communication and ensure a more helpful response in the future.We thank you once again for your valuable feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.