مراجعاتThe Pacific Sutera Hotel

رد من مكان الإقامة: Thank you for your wonderful review. We're thrilled to hear that you enjoyed your stay with us. It's great to know that you found our rooms comfortable and our service top-notch. We're glad you had the chance to experience the beautiful beach and the stunning sunset views. Your kind words mean a lot to us, and we look forward to welcoming you back for another pleasant vacation soon.

رد من مكان الإقامة: Thank you so much for your kind words. We're thrilled to hear that you enjoyed your stay with us. Our team takes great pride in providing friendly and attentive service, and we're glad it made a positive impact on your experience. We're also delighted that you appreciated the variety and quality of our food, as well as the beauty of our facilities. We hope to welcome you back for another relaxing vacation soon

رد من مكان الإقامة: Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay and found our rooms spacious and clean. It's great to know that you appreciated the recent renovations and found our facilities to be in good condition.We are also pleased that you found our location convenient and cost-effective, especially with the affordable taxi services in Kota Kinabalu. Your kind words are very encouraging and motivate us to continue providing excellent service to our guests.We look forward to welcoming you back on your next visit to Kota Kinabalu

رد من مكان الإقامة: Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced during your stay. Your comments are very important to us, and we are deeply sorry that we did not meet your expectations.We are particularly concerned about the issues you faced during check-in and the condition of the room. This is not the standard of service we strive to provide. We have addressed your concerns with our front desk team to ensure that such delays and communication issues do not occur in the future. Additionally, we are taking immediate steps to improve the cleanliness and maintenance of our facilities.We appreciate your patience and are glad to hear that the Ctrip platform was able to assist you promptly. However, we regret that our own response was not as timely. We are reviewing our internal processes to ensure that all guest complaints are handled more efficiently.

رد من مكان الإقامة: Thank you for your feedback! We're delighted to hear that you had a very good stay with us. We apologize for the slow check-in process and appreciate your patience. Your comments are valuable to us, and we'll work on improving our check-in efficiency. We look forward to welcoming you back soon.

رد من مكان الإقامة: Thank you for your kind words! We're thrilled to hear that you enjoyed our location. We hope it added to the convenience and enjoyment of your stay. Looking forward to welcoming you back soon.

رد من مكان الإقامة: Thank you for sharing your experience! We're delighted to hear that you enjoyed the hotel environment and snorkeling activities. It’s wonderful to know that it felt like a vacation for you. We apologize for any inconvenience caused by our food policy. Your feedback regarding the limited choices in our restaurant and convenience store is valuable, and we'll work on expanding our offerings. We hope to welcome you back for an even better stay in the future

رد من مكان الإقامة: Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the view and our breakfast variety. It's heartwarming to know that you had such a memorable stay and found our hotel to be the perfect place for newlyweds and honeymoons. We look forward to welcoming you back for more special moments in the future.

رد من مكان الإقامة: Thank you for your lovely review! We're delighted to hear that you enjoyed our location and the beautiful sunsets. It's wonderful to know that these moments added to your stay. We look forward to welcoming you back for more stunning sunsets and memorable experiences.

رد من مكان الإقامة: Terima kasih atas ulasan anda yang positif! Kami gembira mendengar bahawa anda berpuas hati dengan servis kami walaupun terdapat sedikit kelewatan semasa mendapatkan bilik. Kami akan berusaha untuk memperbaiki proses ini. Kami juga gembira mengetahui bahawa anak-anak anda menikmati penginapan mereka. Kami berharap dapat menyambut anda sekeluarga lagi di masa hadapan

رد من مكان الإقامة: Thank you so much for your kind words! We're thrilled to hear that you and your family enjoyed your time with us. It's always our goal to provide a clean and welcoming environment for our guests. We look forward to hosting you again soon

رد من مكان الإقامة: Thank you for your wonderful feedback! We're thrilled to hear that you found our facilities to be very good. Ensuring our guests have access to top-notch amenities is a priority for us, and we're glad it contributed to your enjoyable stay. We look forward to welcoming you back soon

رد من مكان الإقامة: Thank you for your feedback! We're glad to hear that everything has been going well so far. Your satisfaction is important to us, and we hope to continue meeting your expectations throughout your stay.