H15 Palace, a Luxury Collection Hotel, Krakow
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H15 Palace, a Luxury Collection Hotel, Krakow

Opened in 2025
No. 1 of Instagrammable Hotels in Krakow
Świętego Jana 15, Krakow, Lesser Poland, 31-017, Poland
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hotel overview picture
Highlights
Ideal location
Delicious breakfast
Sparkling clean
Excellent service
Newly opened
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Amenities
2 Restaurants
Indoor swimming pool
Hiking
Sauna
Massage room
Gym
Car rentals
Bar
All amenities
Property Description
Dating back to the 17th century, H15 Palace pays homage to Krakow’s rich past, blending antique paintings and period furnishings with contemporary design. Floral polychromed wooden beams and original frescoes harmonise with sleek modern touches, creating a space where each room tells a distinctive story. Pockets of history are revealed throughout, from the original stone foundations in the spa areas to the Baroque-inspired architecture in our courtyard. Our courtyard and rooftop offer a respite from the bustling cobbled streets, while the Bistro, Library Bar and Artesse restaurant are steeped in a quiet love for food and drink. Krakow is a city of layers. Take them apart, move them around and play them as you wish. You’ll fall for this city in a heartbeat.
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9.5/10
Amazing
Exceptional. Beautiful. Unimprovable. From check-in to breakfast, it’s a “wow”.
All 110 reviews
Surroundings
Airport: Krakow International Airport
(25.3 km)
Train: Krakow Glowny Railway Station
(730m)
Train: Krakow Plaszow
(4.9 km)
Landmarks: Legendary Kraków Local Tours, Auschwitz Salt Mine & More
(<100m)
Landmarks: St. Florian's Gate
(140m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

3

King Suite

1 King bed
Private bathroom
Minibar
Towels
Private toilet
Room Details
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2

Classic King Room

1 King bed
Private bathroom
Minibar
Towels
Private toilet
Room Details
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4

Presidential King Suite

1 King bed
Private bathroom
Room Details
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4

Royal King Suite

1 King bed
Private bathroom
Room Details
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3

Junior Suite With 2 Single Beds

2 Single bed
Private bathroom
Minibar
Towels
Private toilet
Room Details
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7

Junior King Suite

1 King bed
Private bathroom
Minibar
Towels
Private toilet
Room Details
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3

Classic Room With 2 Single Beds

2 Single bed
Private bathroom
Minibar
Towels
Private toilet
Room Details
Check Availability
7

Historical, Suite, 1 King

1 King bed
Private bathroom
Room Details
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Guest Reviews

9.5/10
Amazing
110 reviews
  • Cleanliness9.5
  • Amenities9.5
  • Location9.5
  • Service9.5
Average for similar properties in Krakow
Most Mentioned
Review summary
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Cleanliness: Guests frequently mention the high standards of cleanliness throughout the hotel, from rooms to public areas. The bathrooms are described as spotless, and the overall hygiene is a strong point that contributes to a comfortable stay.(based on 1 review)
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
September 14, 2025
Exceptional. Beautiful. Unimprovable. From check-in to breakfast, it’s a “wow”.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 10, 2022
Amazing hotel, great location in Old Town. Service was excellent throughout our stay. Special thanks to Monika, Anna, Zuzanna and Daniel for making sure everything was perfect
H‍J‍H‍S
November 21, 2022
The hotel is in a perfect location in the middle of Krakow old town. The style of the interior is impeccable and like you’re stepping into a palace. The rooms are classy but cozy and of good enough size.
V‍O‍L‍O‍D‍Y‍M‍Y‍R‍ ‍B
April 28, 2025
Отличный отель. Приём и обслуживание отличное.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
April 1, 2024
房間整潔乾淨 浴室一塵不染 服務人員親切 室內空間很大挑高 公共設施很多且乾淨 餐廳空間很舒適 下次會再來體驗的
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A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
July 5, 2023
在華沙的酒店很棒,沒想到克拉科夫的更是驚喜。從酒店門口停下來一刻起就感覺非常棒非常喜歡,酒店門口就能看到紡織會館,位置絕佳,酒店內部裝飾很有品味,非常高級感。房間很大,衞生間比一般大多了,房間設備科技感強,面對庭院很舒適。早餐也很棒,這個餐廳晚上就是米其林推薦餐廳,太美味了。克拉科夫太美了,沒有時間享受酒店的水療。唯一不理解,衞生間淋浴沒有隔斷,水會灑在邊上地面。
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A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
March 27, 2023
Kolejny wspaniały pobyt, tym razem celebracja urodzin wraz z kolacja w hotelowej restauracji Artesse. Obsługa hotelu stanęła na wysokości zadania i sprawiła ze pobyt był naprawdę wyjątkowy. Dziękuje!
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 23, 2023
Wszystko wspaniale, poza brakiem informacji, ze spa jest w remoncie. Gdybym miała tego świadomość, zatrzymałabym się w innym hotelu.
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Services & Amenities

2 Restaurants
Indoor swimming pool
Gym
Bar
Conference room
2 Restaurants
Bistro The Hours
Style: A la carte
Cuisine: International
Restauracja Artesse
Style: A la carte
Cuisine: European
More Amenities
Internet
Indoor swimming pool
Parking
Transportation
Front desk services
Food & drink
Health & wellness
Activities
Public areas
Cleaning services
Business services
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 15:00
Check-out: 00:00–12:00

Front desk hours: 24/7

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleA la carte
Opening hours[Mon - Sun] 07:00-11:00 Open
AgeFee
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of PLN 500.00 (approx. TWD 4,225) is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment within 14 days after check-out.

Pets
Pets are allowed on requestAdditional charge
Fee: PLN 100.00 (approx. TWD 845) per pet per day

Service animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

  • Opened: 2025
  • Number of Rooms: 71
Phone:+48-12-3711515
Dating back to the 17th century, H15 Palace pays homage to Krakow’s rich past, blending antique paintings and period furnishings with contemporary design. Floral polychromed wooden beams and original frescoes harmonise with sleek modern touches, creating a space where each room tells a distinctive story. Pockets of history are revealed throughout, from the original stone foundations in the spa areas to the Baroque-inspired architecture in our courtyard. Our courtyard and rooftop offer a respite from the bustling cobbled streets, while the Bistro, Library Bar and Artesse restaurant are steeped in a quiet love for food and drink. Krakow is a city of layers. Take them apart, move them around and play them as you wish. You’ll fall for this city in a heartbeat.

Frequently Asked Questions

What are the check-in and check-out times at H15 Palace, a Luxury Collection Hotel, Krakow?

Check-in time at H15 Palace, a Luxury Collection Hotel, Krakow starts at 15:00, and check-out time is by 12:00.

Does H15 Palace, a Luxury Collection Hotel, Krakow have a pool?

Yes, H15 Palace, a Luxury Collection Hotel, Krakow has a swimming pool for guests.

Are pets allowed at H15 Palace, a Luxury Collection Hotel, Krakow?

Yes, pets are welcome at H15 Palace, a Luxury Collection Hotel, Krakow, but we recommend calling ahead to confirm details (e.g., pet size, fees).

How much does it cost to stay at H15 Palace, a Luxury Collection Hotel, Krakow?

Room prices at H15 Palace, a Luxury Collection Hotel, Krakow vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.

How to get to H15 Palace, a Luxury Collection Hotel, Krakow from the nearest airport?

The nearest airport is Krakow International Airport, located about 34 mins from hotel by car (25.3 km) away.

What’s the cancellation policy at H15 Palace, a Luxury Collection Hotel, Krakow?

The cancellation policy at H15 Palace, a Luxury Collection Hotel, Krakow depends on your room type and booking terms.

Does H15 Palace, a Luxury Collection Hotel, Krakow offer airport transfers?

No, H15 Palace, a Luxury Collection Hotel, Krakow does not provide airport transfers for guests.

About This Property

Nearest AirportJohn Paul II Intl. Airport
Distance to Airport25.33KM
Nearest Train StationKrakow Glowny Railway Station
Distance to Train Station0.73KM
Average Price FromTWD18432
Hotel Star Rating5