Bd Resort

This is a star 3 star hotel. However, we will rate it as 2 stars. The rating needs to be reassessed. Management on the front desk is a complete joke. On day 1, we were not met with professional staff. They were all over the place, and none of them had a clue what to do. We were checked into our room, and linen was dirty with stains. We asked for an extra mattress with the tour operator, and one was only provided when we challenged them that we had already paid for it. We were moved to another room too due to the problems. Telephone didn't work. WiFi password wasn't shared until we asked them. The bottle of water is chargeable in every instance. They have no power too most hours of the day where we were forced to walk with our mobile lights on while having 2 children under 3 with us. The rooms are great and like the pictures, but the unprofessional manner of the reception staff and the lack of training in hospitality is a true sign. We also booked buffet breakfast and dinner, and for the first 2 days, we were told no buffet as occupancy is low. Room service was provided. Food quality is good. Parvin, who looked after us from the restaurant, is the reason we gave some rating. Otherwise, this hotel is 0 stars overall. He gets 5 stars for his service. The staff don't speak English and when asking for the manager they have no clue who it is. Breakfast and dinner are provided between 830am. and :. and :. to 10 am and 830pm to 10 pm, respectively. A lot later than most hotels we have stayed at in the past. With small children, this is not great nor ideal. The hotel has the potential to be great, but the manners and lack of training let it down. There is no tea or coffee facility in the rooms. There is no shower gel or shampoo in the bathrooms. Toilet paper you need to ask for. Breakfast doesn't include toast or tea and is chargeable. If you order this, they will charge you. There is no mention at checkin. This is the case. Will we return? never. Hotel needs to undergo training and new management.

Rooms were spacious and very neat and clean. Balcony had quite a good view of mountains. Only missing thing probably was heater in room. With this calibar of resort guest expects heater as basic room amenities instead of additional charges.

Staff and hospitality was great somehow the early check in is applicable if it’s more than 6 hours and heater is chargeable

Overall, a very average stay. Not great. The property is good. Location is very good. Food is okish. (saw the breakfast buffet and ate outside) amenities are there some games. Service is good. Hygiene of room and food is not good. Stains on sofa, bedsheets, dirty kettle. Charged 500rs for a heater.

It was great and comfy. Room was clean and hygienic. Food was good plus services was also nice. Staff was very cooperative.

Location is awesome as it located in jungle but at same time, they need to think about nature also by planting 10 folded plants in comparison to trees cut down while built up this resort stay was awesome, but food was average break fast was served in room with limited varites