Hotel Kapalin Resort

We have booked this hotel for our guest from 29/3/2022 to 01/04/2022. Being a responsible travel agency we are writing this review. 1. The Hotel has no services to be given to guests like Electric kettle. Our guest got a kettle with maggie particles in it. Guest has washed the kettle by himself and boiled the water. 2. The Mat was not given for wiping the feet after coming from washroom. When requested for it, they provided torn Mat. 3. Lift was not working. 4. The drinking water here is stinky and dirty. 5. The guest has suffered from food poison after eating the food. 6. The whole trip was spoiled after staying at the hotel. 7. The room service is poor. 8. Less number of staff. The hotel must improve the services rather than improving the aesthetics. As a travel agent we do not recommend it at all.