Sofitel Kunming

Dining: The hotel offers a wide variety of dining options, including a sumptuous breakfast buffet with Chinese and Western dishes. The panoramic views from the 49th-floor restaurant add to the dining experience, and the evening buffet is highly recommended.(based on 18 reviews)

Let's start with the room and the location. Everything perfect. Nice and clean building and the rooms are really nice. I've been staying at this hotel every year since many years ago and unfortunately I've see the quality of the service getting worse and worse. This time it was the worst. Let me explain. First of all at the check-in counter the staff couldn't really speak English. Maybe I was unlucky, I don't know, but not a great start for an expensive international 5* hotel that it's not cheap. This hotel was very famous for having one if not THE best breakfast buffet in all Kunming. Now it was just a sad shadow of what it used to be. There's a small room called "cheese room" where it used to be filled with cheese and cold cuts. Now the room is empty, just filled with decorations and two lonely plates with salami. The rest of the breakfast used to have international dishes and I'm not exaggerating when I say that it was a feast. The morning I stayed it was pretty much all Chinese food, and the quality was bad too. Clearly not fresh and reheated for I don't know how many times. The staff didn't even come to ask which coffee I wanted when I arrived, something that has never happened in my previous stays. The Afternoon Tea and Apero Chic snacks available at the millesime club also has gotten worse. They don't replenish the dishes after they are finished and there aren't really that many dishes. Used to be much better a few years ago. Unfortunately I've seen this trend also in the previous years but this years is the worse. I'm used to staying in cheap Chinese hostels and I can easily adjust to any kind of accomodations but if you pay for a 5* hotel then you expect 5* service. Sad because everything else is really good.