The Nest Boutique Resort

It’s a very nice hotel nice location. Food is great at the restaurant. The room is very clean but there was little hot water so we couldn’t fill the bathtub. The service needs to be enhanced, we arrived but no one there to take the luggage so I had to carry them. The cleaning lady came to our room an hour before the check out time and she put her cleaning stuff in our terrace. Jembe the pool boy was very friendly he showed us around the hotel and took some good photos for me and my wife.

I never experienced such horrible service. The manager Pocky is so so disrespectful and rude. I cannot imagine how the owner trusted the place to her. My 3 friends and myself booked 2 rooms and stayed 5 nights in total. Just to give you an overview of our experience: 1. We had to beg every day for clean bath and beach towels. The towels we received were either soaked wet or full of stains. 2. The first day there was one staff member j*rking himself at the beach. 3. The hotel was empty, there was no staff to be found, we always had to chase them or whatsapp. 4. We had only for 1 morning breakfast, we ordered at 7.45 and they told us breakfast is closing in 15 minutes, while we were waiting for the staff to order breakfast since 6.30 am. Regardless the breakfast was horrible and smelling very bad. And last but not least the bathroom was flooded every day. This is just a few of our comments to sum up our full experience. When we addressed our concerns to the manager she was so defensive and put the blame on “it is low season”, “this is Africa” and “you shouldn’t expect too much from African countries”. At some point we said, if we don’t get clean towels, you will not get the hotel money as this is a basic necessity. And voila she threatened us with local authorities. Missing the point of us desperately needing clean towels. Even tho the last dat we asked for late check out which she granted after all arguing and addressing this complains, she said not to expect clean towels. See attached screenshots.

Zimmer (Poolside Villa) top, kleines Boutique-Hotel, dadurch gewisse Exklusivität, kein Gedränge, fantastischer nahezu einmaliger Pool zumindest in Paje, den wir fast immer für uns alleine hatten. Service sehr nett und zuvorkommend. Wir hatten sehr gutes Frühstück inkludiert, gute Auswahl und sehr lecker und vielfältig problemlos nachbestellt. Ein Stern Abzug für die an dem Strand mit Abstand höchsten Preise für das Essen. Deshalb abends das atmosphärisch schöne vegetarische Restaurant fast immer leer, auch wir haben die vielfältigen alternativen Angebote (auch im Ort) genutzt. Auch z.B. Cocktails doppelt so teuer wie direkt nebenan. Der Nachbarclub hat nebenan jeden Tag bis Mitternacht laut Musik gespielt, deren Musikanlage steht direkt auf Höhe der Poolvillas „unseres“ Hotels, was etwas störend in der Preisklasse ist… Aber insgesamt absolut empfehlenswert.