Lake Victoria Serena Golf Resort & Spa

The entire Serena brand can do no wrong as far as I'm concerned, so I am a tiny bit biased. But not only is this the nicest hotel in the Kampala area, they're also the best to work with if you're organizing a wedding, a conference, your first born's 5th birthday party... basically any event where you need professional services and have the highest of standards. I can't recommend them enough. It's the people, the beautiful facilities and the stunning landscape.

De ligging van het hotel is goed. Helaas bleek direct bij aankomst in de kamer de WIFI niet te werken, op zich is dat niet zo’n groot issue maar de vraag hierover werd totaal niet serieus genomen. Na veel gedoe heb ik aangedrongen op een kamer in hetzelfde complex als mijn zoon en zijn vriendin (begreep sowieso niet waaromzij ergens anders geplaatst waren. Je moet in de horeca direct afrekenen. Let goed op de rekening want ze zijn nogal creatief en de prijs is al inclusief fooi. Op de laatste dag bleken onze deurpassen geblokkeerd, ook dit bleek lastig op te lossen en ze wilden ons extra laten betalen. Het zwembad is prima maar onze tip is om dit hotel te laten voor wat het is want er zijn veel betere ondanks de vele sterren.

Africa offers a vast array of memorable locations to visit. Again, my Secondary School Set was my ticket to discovering the Pearl of Africa. What would I do without these chaps? Fifty years of Friendship, is what we tagged it. Free yourself. Explore Africa. Discover hidden treasures.

My worst experience in a supposedly 5star resort. I went for a reunion with a group of about friends. The hotel craged me almost $82 for two bottles of a dimple white wine! I was charged oer glass, I.e 4 per bottle! The taxi fare by the hotel was a rip off as well. I was billed $60 per trip to and fro the airport despite transportation being pre-arranged!! Never visit this destination. Staff were nice, but management was incompetent!! If I had checked reviews prior, I would have asked the organisers to book another hotel. Foreigners, beware

We booked a stayed here for 5 nights, big mistake and only booked based on 5 star rating, facilities and the marina restaurant. The staff in the hotel restaurant are insufficiently trained and have no idea what they are doing. The chef is unable to prepare a meal, half the items on the menu were not available. We never received a meal that we ordered and one of our meals was completely inedible. Breakfast was farcical as when the hotel is not busy it goes from a buffet breakfast offering to what the staff called an ‘al a carte’ again we could not get what we ordered from being served milk that had curdled to food being very over cooked. One breakfast we ordered the cheese and crackers, which turned up without the crackers, when we request the crackers they gave us shortbread biscuits. I addition to this, major building works was going on (had been since April and although this was on going when we booked, no one told us about the building works). On our last day we decided to try the golf/marina restaurant only to discover that a wedding was taking place at the venue, even though it had additional facilities that were not being used for the wedding we were treated appallingly by the staff and advised we had to be a golfer to use. The condescending looks we received were appalling it was as if we were something that they had trodden in. Rooms are good, the team looking after the rooms were good as was the concierge. We will never stay at this hotel again and booked at the Protea in Entebbe on our last few days in Uganda, much better.

I love this place, always.