La Quinta Inn & Suites by Wyndham Kyle - Austin South

Rooms STINK like OLD WATER. And, they are humid regardless of the NOISY AIRCONDITIONER. POOL IS DIRTY AND MOLDY. The door that leads to the MOLDY Pool would not let us back in so doesn’t work. We were not notified that the pull was Nasty when we came in nor when we passed the front desk and when we went to disclose to the front desk “she stated she completely forgot. The place is UNDER CONSTRUCTION. THE ELEVETOR (only one elevator for the entire place) needs servicing. LIGHTS ARE NOT SYNCED IN EITHER OF THE TWO ROOMS I BOOKED. Owners feedback when we called them to see what could be done. When Tracy (The Hotel Mgr) called “Andy” (Hotel Owner) to see what could be done, he stated that we can check out (mind you it was already 9:08pm) and we could go wherever we want to go and that there would be no charge. Bro, it’s already 9:00 pm. You serious. Just kick us out then. Terrible service. Shampoo bottles are half full and probably recycled. This place is a disgrace to the hotel industry.

It was an overall moderate experience. There was remodeling going on that we were made unaware of until we arrived at the property. They began construction early in the morning, often waking us up. However, the staff was very friendly and helpful.

Needs work Our experience wasn’t very pleasant. The room lacked enough towels and necessities, such as toilet paper among other things. Front desk personnel was mixed, with the individual upon checkout watching TV eating chips instead of being attentive. No laundry bags.

nice

Terrible

Room smelled like mold. Curtains were torn, furniture was worn out and bathroom was old. I would highly advise everyone to stay elsewhere. Place is a dump.