مراجعاتCapsule Hotel Continue NijojoKita

رد من مكان الإقامة: Thank you very much for staying with us and for taking the time to share your comments.1. Check-in timeDue to cleaning and preparation, check-in at our property is available from 3:00 PM onwards.In addition, as our entrance space is limited, we are unable to provide waiting seats in the lobby.This information is clearly communicated in advance, and most of our guests kindly arrange their schedules to arrive after 3:00 PM accordingly.2. Use of facilities after check-outAs explained at the time of check-in, the use of our facilities after check-out is not permitted.This policy is in place for reasons of both security and housekeeping.Even long-stay guests have respected this rule and completed their breakfast and check-out by 10:00 AM without issue.3. Staff responseWe are sorry to hear that you felt uncomfortable with the interaction.However, after reviewing security footage, we confirmed that two staff members attended to you, and no significant irregularities were found in their response.While we will continue to reinforce staff training, we kindly ask all guests to observe our rules and maintain a level of courtesy that ensures a pleasant environment for everyone.We remain committed to improving our facilities and service, and we sincerely appreciate your feedback.Thank you again for your stay with us.