صور Karasuma Kyoto Hotel

Expect for the location of this hotel everything else was a nightmare for my family and I. Breakfast is boring. Firstly, I make a mistake by not double checking on my booking, as I accidentally booked a smoking room. However due to respiratory issue, we needed to change a room and I do see available room on other platform app so I ask if we are able to switch a room or do an top up, but they say they are unable to do so and wasn’t able to provide any productive help. I was utterly disappointed and I ask if I could get a refund to book myself another room but they insist they are not able to do anything! It was such a horrible experience and I would let the picture do the talking, the hotel ventilation is in extreme poor condition and I would not recommend people with respiratory issue to stay here. Overall it was such bad experience through out, and I highly recommend the hotel to take action in their upgrading.