مستخدم نزيل
14 أبريل 2025
The staff were genuinely lovely and welcoming, which we really appreciated. However, there were several aspects of our stay that left us disappointed.
Firstly, the room we stayed in didn’t quite match the photos we had seen online, which gave us different expectations. We had requested a double bed, and while I understand this is subject to availability, we were still a bit let down that it wasn’t accommodated.
The biggest issue for us was the cleanliness of the room. There was noticeable dust throughout, and the bathtub had visible stains or scratches. More concerning was the toilet, which had marks underneath the seat that suggested it hadn’t been properly cleaned. Additionally, I was expecting a shower rather than just a bathtub, which wasn’t ideal.
Regarding the facilities, the swimming pool appeared to be open, but the water was freezing, which made it unusable. There were also no lounge chairs by the pool, which made us question whether it was actually in use, though we were never informed otherwise. We had to specifically request access to the sauna, but after the experience with the pool, we didn’t see much point in using it.
Overall, while the staff were great, the stay didn’t quite live up to expectations—mainly due to the cleanliness and the limited use of the amenities.
ترجمة