راديسون بلو ريزورت آند سبا، غران كاناريا موغان

Perfecto

Feels like we stayed in a different hotel to other reviews! We knew for the price this would be closer to 4* than 5*, but in actuality it was closer to 3* (more like a Premier Inn with a pool except Premier Inn has better beds and hot breakfast!). Arrived around 7pm to a long queue, staff bickering as to whose turn to deal with the next guest. Assured at check in that a cot was in our room for our young toddler that we wanted to put down. No help with bags to our room, at the far end of the hotel. No cot in the room on arrival - two calls over an hour to resolve, it was back to reception to queue again; then told for the entire hotel there was only one person for house keeping and they are going as fast as they can. The resort photos were very creative and our room was next to the main road down to the resort, overlooking a car park. Breakfast was warm at best, and usually stale and cold. Mattress on one side had a huge sag in it. Sheets were dirty, torn and pillow cases didn't even fit. The chairs around the buffet restaurant are awful, old & stained with no cushioning left and usually a metal bar up your backside! Older children were often causing carnage in the infant pool - life guards occasionally tried to enforce a height limit but didn't really care. The VIC club was full of broken and grotty toys, which is such a shame as it's a nice room/space. There was an area behind our room with fake grass on it next to a concrete wall - people twice congregated here around midnight to play football, so we were awoken by thud after thud through the walls. We were relieved when check out came - I was assured we arrived on a busy night, and that the hotel could assist with bags, all we had to do was call reception when they were ready... called reception to be told the chap was on his own that morning and couldn't help until someone else came on shift. Two more trips to reception with bags... We could go on, this place was like fawlty towers, but for us this was really poor. The area is lovely and there are some really great restaurants in Puerto Mogan, with a lovely marina, nice beach, and good communal park. If you're travelling with a young family, visit the area but I'd avoid this hotel.

Lovely week in the sunshine with the family at half term. Nice large modern room and bathroom, great food and service across the hotel.

Beautiful hotel.staff very pleasant and helpful everywhere.Room was lovely and spacious.Both pools were lovely and relaxing even the pool with activities!and both had plenty of sunbeds. Only criticism is that it needs some attention to general wear and tear such as bathroom (around glass leading to bedroom has obviously leaked over time) Corridors where luggage trolleys catch the walls etc. We would definitely return !

I stayed at Radisson Blu Resort & Spa Mogán in June 2024 with my 4-year-old daughter, booked through Ving. During our stay I discovered a clear chain of bites on my child’s leg – a typical sign of bedbugs. Under the mattress I also found black residues which I photographed. When I reported this to the reception, I was told it was “just sand” or “mosquitoes from the pool area”. But mosquitoes do not bite in chains. Only after insisting late in the evening did we finally get another room, and even then the first replacement room we were given was already occupied. One whole night was ruined for us. Ving, our tour operator, was of no help. While I was standing at reception with a 4-year-old demanding a new room, Ving only sent me messages like “keep us updated”. The idea that Ving is “there for you” is simply an illusion – in reality, you are left alone when problems arise. After returning home I filed a complaint with documentation. Almost two months later Ving replied that everything was “normal” and that I should have provided a doctor’s note – even though the hotel never offered any medical help. No compensation was given. I warn other travellers: check your room carefully, especially the mattresses. And be aware – both Radisson Blu and Ving failed completely in handling a serious situatidon.