Baymont by Wyndham Houston la Porte

Worst experience ever Horrible staff with attitude. Claimed they would help with refund yet I was refunded nothing. Place shows pool on website but there is no pool.

Property run down, room not properly serviced before arrival (no tissues or drinking cups). Room phone non-working. No breakfast except coffee (room was advertised / booked as including breakfast). Staff was friendly, but not especially helpful.

Racism was the main issue beside the filty rooms and theft from other people stayong and the STAFF and there was no resolution the manager Chad witnessed it all and said all complaints will go to him so it doesn't matter if I go to corporate!!!

As Wyndham member this hotel was one of the worst places I ever stayed before. The first experience was with the front desk. I called to confirm that I was arriving after midnight and the lady assured that will inform the night auditor. When I arrived at 12:30am, I had to show the night auditor how to find my reservation because he was not even trained properly in how to use the system after 6 months working. Then we found that the reservation was marked as NO SHOW because he closed the night. He called his front office manager to get assistance in giving me and my family a room as we had a reservation, and hi was very unprofessional during the phone conversation and treating this poor guy like he was crap. He just told him that I had to make a new reservation and trying to assist me was not a reason to bother him. 1:30am with 3 kids crying after 4 hours trip from Austin, I ended making a new reservation. I almost had to check myself in because this guy had no idea how to check-in a member who paid with points and I had to train him step by step. When I asked about his MyPortal training, he had no idea what I was talking about. Then, when we finally got into the room, it smells like was never cleaned, the room and building looks like has no maintenance since 1960. The restroom was stained with blood, the bed like if someone else was sleeping there few minutes before us… just a disaster. We ended sleeping in the car with the kids.

This hotel was clean compare to what you paying but it is really unsafe ,somebody else has the room key he opened the door at 7am that time i was slept and i jumped,he ran away,so i shoked,i got panic attacked,i went vacation to relax but they did not let me.

Pool not running and no breakfast.