Baymont by Wyndham Houston la Porte

Went to check in and was told there was no breakfast, even though that was part of the package. Manager then told me he changed my room from a double to a king, even though that's what I paid for already. My choice. Was told the pool was under maintenance. The pool had green slime all over the sides, try taking care of it. Got to my room, phone cord wasn't attached to the handset. Top safety latch was broken. Went downstairs to request a new room. Was told by manager to just use the bolt, which was also loose and flimsy. Was told the phone was just used to call the front desk anyway, not to make local calls. Seriously? Was shown two other room where the manager picked up the phone and said "see it works" told him if the other was connected I'm sure it'd work too. Was told by manager and front desk employee that "sometimes other guests break things." To which I replied, "and sometimes management has to fix things" Slimy water on the sidewalks. So bad a little girl slipped in it, ended up being sewage. Rooms bottom two drawers: one wouldn't open. Glued shut. The other wasn't even connected, just placed in front. Wasn't even a drawer in there, just space. Light bulbs were all different, bright white and dull yellow. Air conditioner had a dirty smell too it. Severe headache when in room, outside cleared up.

One thing I signed up was for breakfast. It was in add, but was not at hotel when I got there. I was told food was on backorder. First room I was in smelled. Second room had cracked hair dryer plug. Walls stained. Door latch broke. This hotel is not being maintained. Towels were small also. Room service was supposed to do the room. They bypassed room. I did not have the sign on the door. Bed was comfortable. Outside light held together by duck tape. Easy to see. Lamp is crooked. Pool water looks nasty.

Property run down, room not properly serviced before arrival (no tissues or drinking cups). Room phone non-working. No breakfast except coffee (room was advertised / booked as including breakfast). Staff was friendly, but not especially helpful.

Too many issues to list, front desk personnel, door lock on hotel room broke, AC loud as hell, just not a good place in my opinion. Outside of hotel was in bad shape. I would not stay at this location ever again.

As Wyndham member this hotel was one of the worst places I ever stayed before. The first experience was with the front desk. I called to confirm that I was arriving after midnight and the lady assured that will inform the night auditor. When I arrived at 12:30am, I had to show the night auditor how to find my reservation because he was not even trained properly in how to use the system after 6 months working. Then we found that the reservation was marked as NO SHOW because he closed the night. He called his front office manager to get assistance in giving me and my family a room as we had a reservation, and hi was very unprofessional during the phone conversation and treating this poor guy like he was crap. He just told him that I had to make a new reservation and trying to assist me was not a reason to bother him. 1:30am with 3 kids crying after 4 hours trip from Austin, I ended making a new reservation. I almost had to check myself in because this guy had no idea how to check-in a member who paid with points and I had to train him step by step. When I asked about his MyPortal training, he had no idea what I was talking about. Then, when we finally got into the room, it smells like was never cleaned, the room and building looks like has no maintenance since 1960. The restroom was stained with blood, the bed like if someone else was sleeping there few minutes before us… just a disaster. We ended sleeping in the car with the kids.

friendly staff.. easy check in