Fairfield Inn & Suites Nashville Smyrna

Older property and it shows. Tiny, slow elevator (1). Super low toilet. Creaky floor. Tub instead of stand-alone shower. Not ideal for older folks. It was clean and included breakfast. Good sound-proofing. Nice staff. Needs to be updated with new bathrooms sized for full sized Americans. Would not recommend.

I didn’t like that there was only one entrance point, the elevator was sketchy but other than some stained or broke tile the property wasn’t bad. When I first arrived I had to call the property in order to get someone to come to the front desk just so I could check in, mind you it was only 4 in the afternoon. There was no luggage carts out. We got to the room and it seemed ok but I’m glad we brought our own blankets and pillows because we found several stray hairs on the bed. There were dirty towels left in the bathroom, even though we had 5 guests there was only 3 clean towels. When we went to get more they gave us pool towels. We used the pool the night of our stay but it was clear the next morning it hadn’t been cleaned because another guest(s) left eaten sunflower seeds and towels on the floor, and trash on the tables. When we were finally laying down to go to sleep for the evening, we pulled out the couch bed and there was a dirty sheet and pee pad on the bed! When I went to the front desk to inform them I needed turn down service, the same gentleman who checked me in was who I spoke with. He came in collected dirty towels, dirty sheet and pee pad, and left clean linens WITHOUT MAKING THE BED. Isle was the name on the card for cleaning our room, I think more training is needed. The morning staff was much more attentive.

Very nice peaceful stay

Easy access and friendly staff

No hot tub, apparently it’s been broken for years and there no plan to fix it, the indoor pool is ice cold and you can’t even consider using it, and the whole hotel smells like the strongest nastiest carpet fresh you’ve ever smelled in your life. It’s nauseating and a migraine waiting to happen. It’s awful. Also, the beds are full size, not queen size.

A picture frame was hanging from a loose screw fell on my face while I was sleeping! That was very unacceptable! If I could request for a refund I would definitely do it!