ليك آرو هيد ريزورت آند سبا

I have been in this hotel before, but this time was completely different, AC was broken bcs of maintenance! Water dripping all night long in bathtub, we called reception about that, they said sorry we are busy with wedding guests tonight ! Next day took shower wanted to use the hairdryer, old one belongs to sec world war time ! Balcony full of derbies and cigarette dripping!

We are travel from temple city for holiday for our kids, and include our parent. The check-in time delayed almost 1hour and at night we don’t have comfortable sleep, the upstairs room make noise all night.

This survey is directed towards housekeeping and quality control operations. I stayed in room 235 on 08/01 to 08/03. Upon checking into my room late that evening, I noticed that the bathtub drain was not working properly. Since it was close to 11 PM, I decided to wait until the next day to report it. Around 7 AM the following day I reported the issue to Michelle at the front desk. She was very polite and sent a technician to my room within 30 minutes. The technician advise me that it was too early in the morning to snake the drain and that he will be back later on to complete the service order. I thanked him and gave him approval to enter my room since I was going to be away from the room during the day. As we were getting ready in the morning, I noticed that the inner curtain for the sliding door was missing, and it appeared that someone yanked it off, which basically gave us no privacy. I also noticed an excessive amount of stains on the carpet which appeared to have been from the previous guest since majority of the stains were still moist. At that point I had seen enough and I usually wait until the end of my stay to report my findings and dissatisfaction, but I needed to make it a point to address it now so that front desk was aware of the poor condition of the room. Michelle was very apologetic and offered us a refund on the resort fees. Unfortunately, because of the lack of room availability, she was not able to find us another room for the weekend. I was baffled that housekeeping did not notice the drain issue since they’re supposed to clean the tub at the end of every stay. Also, the lack of them not reporting the curtain missing as well as how filthy the carpet was. This room should’ve never been offered to the public until the repairs and cleaning was done properly . It appears that there is a huge gap in quality control when it comes to housekeeping and I fear this will continue to be a problem if it’s not addressed properly. This was my 10th time staying at the Lake Arrowhead Resort and I noticed a huge shift since the resort was sold off and lost its AAA Four Diamond Award quality. Please go back to the basics. Take the client’s feedback and concerns and actually do something to address them. This place has great potential with an AMAZING location it just requires quality control, consistency and strong leadership to bring it back to its glory. Please feel free to reach out to me if you have any additional questions or if you would like to invite me back to experience another stay of better quality.