Saddleback Inn at Lake Arrowhead

Arriving at the Inn brought back happy memories of our visit several years ago. The registration desk, the bar and restaurant all looked the same. Due to our upcoming stay, Saturday to Monday, we were unable to stay in a room upstairs like before, but Cottage #38 was suggested by Heather. Karen at check-in was friendly and pleasant and went over all the details, although we were unaware that AC was only provided in the bedroom. She stated the AC and mini refrigerator should already be on, and there was an ice bucket there too. Walking into cottage #38 was a bit of a shock. Minor, but not only was the AC not on, nor was the refrigerator and no ice bucket to be found. Granted this is a mountain cottage but it looked like it had been furnish from a thrift store. There were various mismatched tables, some with water stains, and stained chair seats. Most window blinds were damaged to some extent. The couch was well used and very uncomfortable so that evening we opted to crawl into bed to watch tv only to find tv would turn on but nothing else; Apparently, some plug on the back was pulled out. The AC was so loud that we found it difficult to sleep and crawling onto the couch was not even an option. The bathroom needed updating with the cracked tiles, sloping floor and dripping bathtub faucet. Even the cottage's patio chairs, mismatched and the plastic one looked like it was on its last leg along with a very wobbly table and loads of cobwebs everywhere, Sunday morning, we decided to at least try the provided continental breakfast, which was the standard faire - coffee, OJ, cereal, bagels, muffins, toast, etc. Nothing out of the ordinary. Our reservation was "non-refundable" no matter what. We were so unhappy with the accommodations, that we left a day early and when checking out , the gentlemen didn't seem interested when I said it was "not good". He just gave us our statement, cancelled our dinner reservation at the restaurant that night, and that was it. I was extremely frustrated knowing the amount of money I paid for 2 nights and all we got was one sleepless night and a ruined birthday for my husband. I received an email from the Inn 2 days later asking for a review which I promptly submitted. No one reached out to me or even offered to refund one night. This return visit to what once was a memorable experience, was a huge disappointment and we have no intentions of returning.

Hit the spot. Perfect romantic getaway to unplug. Fresh air, amazing bathtub and cozy fireplace. Exactly what we needed.

Cute atmosphere. Front desk was friendly and helpful. Room was cozy and clean.