Disney's BoardWalk Inn

We loved the Boardwalk. We had a Garden View Room and it was so peaceful. Room are renovated and nice. No problems walking to Epcot and Hollywood. No problems with buses to Disney Springs, Animal Kingdom and Magic Kingdom. The bus line is shared with Yacht Club, Beach Club and Swan and Dolphin which isn't too bad. The Boardwalk has places to eat and nighttime fun. Pool was great. Would come back for sure.

Great pick for our family of four ages 10-50. We stayed in a deluxe club level room. We visited the parks 4 out of 5 days. Location cannot be beat. We had breakfast at the club every morning and dinner 4 out of 5 nights. What they call their appetizer service makes a wonderful dinner. And we stocked up on snacks to take to the parks everyday. The room was very clean and service excellent. The club level staff helped us plan out every day. The quiet pool was a delight Helpful hint — the cellphone room key often does t work so the staff made sure we got a key card. The boardwalk facing rooms get noise from the commerce on the boardwalk until 11. As light sleepers we wished we gotten a resort facing room which would have meant a smaller room.

If you don’t want to read the entire review just know this: over $800 a night is robbery. This was like staying at a motel 6 with cheesy disney decor in the room. Upon arrival we were greeted by valet screaming directions every which way to all the cars the pulling up. It was utter chaos. When we moved into the lobby there was not a single ounce of organization to be found. People were just sort of standing around, some with iPads, haphazardly checking people in. Once we finally found someone to check us in, no easy task, we headed to our rooms. My parents had a suite that was evidently just “redone”. By just redone they must have meant redone in the early 1980s. There is no access to this room from an inside hallway either; you can only enter or exit from the outside courtyard. The design of this hotel could not be more confusing. From my balcony I had the pleasure of watching every single person get lost. In my parents room there was POOP IN THE TRASH CAN and WET TOWELS IN THE SHOWER. At this point, we are wishing we had stayed at the motel 6. My husband and I had to change rooms because they gave us a room with two full beds. We booked a king, obviously. When we were changing rooms they gave us the run around on how this is a “family resort” so there aren’t a lot king rooms. So on top of having to change rooms this woman doesn’t qualify us as a family? Just WOW. Also, for over $800 a night you can’t give me a king bed? This hotel is a MESS. The main pool was utter chaos so we went to the quieter, smaller pool in the courtyard. It’s fine, but old and freezing and the towels offered at the pool were thinner than cardboard. I don’t think I saw one member of hotel staff near the pool. My recommendation is obviously not to stay here. Disney has changed a lot in the past 6 years since I have been and from what I can see and have experienced these changes are for the worse..

We love the boardwalk hotel and have stayed there many times, but this last time we had a problem with our pool day. The pool was very cold on a 75 degree day. I have a pool and the temperature was in the mid to low 70 s. I tried to see if there was a problem, they connected me to a person named Megan and se said see would check and hung up on me. I put a question into a Disney contact us, and a Gerald emailed me back and said in the winter month they keep their pools at 78-80. I contacted him back and said the web sites advertise “we keep our pool at 82 degrees all year for the enjoyment of our guests” . I did send the back to Gerald and have not received a response. This is troubling because as most families we always schedule at least one pool day on our trip.

Common areas are very nice. Location is fantastic with very easy access to EPCOT and Hollywood Studios. For the price the room are just OK. When we checked in the built-in soap dish had items left from the prior guest, including what looked like a pill and some garbage. Thought this would be cleaned up the next day. It was not. Made me question the overall cleanliness of the room. The room was loud. We could clearly hear everyone going by in the hallway and in the next room. Very hard to sleep in. I mentioned this to a Disney staff member and was told the walls were thin. Yikes. Had a great time and enjoyed our stay overall. However, for the price, I will look elsewhere next time.

The staff at this resort is absolutely amazing. The location cannot be beat. You can walk to Hollywood Studios or Epcot very quickly. The design of the lobby and the rooms is gorgeous. We stayed club level, and the staff in the club lounge is absolutely fantastic. They are so proactive and friendly and always keeping everything clean and beautifulno matter how busy it gets. Also the variety of the food in the club lounge is excellent.