سبرنج هيل سويتس باي ماريوت ليك تشارلز

My stay at this hotel the past weekend was extremely disappointing ESPECIALLY for the price we paid. My family and I have stayed in Marriott Hotels for 30+ years and this hotel was not up to Marriott par. Not sure if it's a management issue at this location but it was not well maintained at all. There were many stains, lights not working, holes in the sink porcelain, mold, etc. in the room and hotel. The breakfast was bare minimum and honestly gross at times. The workers of the breakfast station were at times inconsiderate of guests, acting like guests were in the way just for the staff to move some labels around. I feel like the paying guest should be in accommodated in terms of waiting until they're done at a specific station. To be honest all the staff I encountered were very dismissive and had the body language as if they didn't care at all. This hotel should be better if it's a Springhill Suites under Marriott- I hope it improves. My cousins stayed at La Quinta and Sulphur for much less and next time, I will be looking there and other hotels.

Our original assigned room was occupied. The front desk was extremely apologetic and gave us a different room. The bathroom wasn’t clean. The reading light next to the bed didn’t work. The door to the toilet area (separate from shower) was stuck and too heavy for my elderly mother-in-law to close on her own. The room was big and the couch comfy but one of the beds squeaked getting in and out of it and was quite soft. The only saving grace was the front desk personnel, who were polite, friendly and very helpful.

Very convenient and customer service excellent Lethicia Ford is the person that she always check me in. She is exceptional, friendly and very professional. Thank you so much for making us so welcome.!!!