Sensei Lanai, A Four Seasons Resort

Beautiful resort. Amazing service (especially the kind lady at the bar in the mornings, I think her name is Erica!). Great activities included, shuttle to the beach etc and laundry. So serene

Sensei lanai is truly one of a kind. There are no pictures that can do justice to the grounds; every plant is purposefully placed. The hotel itself is what you would expect from a Four Seasons - very tasteful and elegant, spotless, arranged for convenience, with impeccable service. Every member of the staff knew my name and the intentions of my stay; I’ve never experienced customer service that exceeded so much at making me feel like I was the only guest there. It goes without saying that with all food by Nobu, food was amazing and really not as expensive as I expected. The fitness center and class offerings were plentiful. I took advantage of the clay shooting, observatory, and spa, all which I would highly recommend. The spa experience in the hale was extraordinary - my lomi lomi massage was well worth the cost both due to the quality of the massage itself and the facilities. The real uniqueness of this property is that you are also staying at a beach resort - you use the inter-resort shuttle to go down to the non-Sensei Four Seasons resort, which is stunning. The beach side of the resort seems busier, with more families, and it’s also hotter since its sea level. If you are looking for relaxing, breezier, less-peopley well-being and preservation, I would stay at Sensei and just shuttle down to the beach/golf when you want. The stay at Sensei is not cheap, however when you consider everything you get, including lanai air transfers from Honolulu, it is truly a bargain. I should add that I had a bump in the road upon arrival. Hawaiian airlines lost my luggage, and didn’t “find it” until the end of my stay. This situation is always challenging when you’re on vacation, but it was especially challenging here as you cannot buy much on Lanai (which is one of the reasons it is such a great place!). My golf shoes, active swimwear and goggles, and running shoes were all important to my stay but were unfortunately in my lost bag. Four Seasons, while having no responsibility for the lost bag, bent over backwards to try to track down the bag as well as make my stay more comfortable. Every single staff member at the resort knew my situation and tried to help. I would like to specifically call out Jewel Romero, guest experience manager, for taking this off my shoulders and forcing me out to enjoy the resort while she took on the task of finding my bag. If it were not for her, I do not think the bag ever would have showed up. She and staff also coordinated toiletries and provided a few free meals to help ease the pain - really not necessary but it really did turn the trip around for me. I previously did not have a staple luxury hotel chain I stick with, but moving forward I will always look for Four Seasons based on this customer service experience. In a time where no one seemed to want to help or be kind, the Sensei Lanai staff excelled at both. I will absolutely be back and happily spend my money at Four Seasons Lanai as it was well worth it. Just make su

Terrific place to stay. Pricey, but worth it!

Ausgezeichnetes Resort Ein hervorragendes Resort mit unglaublich schöner Parkanlage. Top Service und sehr schöne Zimmer. Das Menu im Nobu ist ebenfalls sehr empfehlenswert. Überaus freundliches Personal.

great stay, great experience

My husband and I recently spent a week at the Sensei. The resort is beautiful, the spa hale is a must and the food was great…The one thing we had an issue with is the front desk staff. I did not find them to be friendly or helpful. In general they were slow to even acknowledge your presence. Sadly one of the last interactions with the Sensei staff was with Lavenda. She seemed bothered by my presence as if I was interrupting her. She is not knowledgeable, as she had to defer to others regarding several of my questions.