Hampton Inn Lancaster

Happy crew Such a helpful staff, so clean and professional

Nice, clean,updated facility. Breakfast and snack bar both had great selection. The only thing i would change is to lower the shower heads,not all your guests are 7 ft tall.

I stayed at this Hilton-branded property expecting the quality and service associated with the brand. Unfortunately, what I encountered was completely unacceptable. The mattress in my room was stained and it looked as though someone had vomited on it. I was afraid to roll over near that side of the bed all night. The floors were dirty, the shower curtain was visibly soiled, and the shower drain did not drain properly, leaving me standing in a pool of water. To top it off, the entire room had a musty, unpleasant odor that did not go away. I reported these issues in person to the front desk during my stay and again at checkout. I followed up with a detailed email, including clear photo documentation of the state of the room. I later escalated my concerns to the Regional Manager and Hilton Customer Service. Despite all of this, the only gestures offered were either a free one-night stay at the same location (which I have no desire to revisit) or approximately 40% of my points credited back. Hilton proudly promotes its 100% Satisfaction Guarantee as a core part of its brand promise. In this case, my experience fell far below that standard, and the response I received was insufficient and disheartening. I hope this review encourages management to take a serious look at their quality control and customer resolution practices. Until then, I would strongly recommend considering alternative accommodations.

Good Good place to stay, clean and comfortable

Quiet and clean. Great place to stay.

Very friendly people.