مستخدم نزيل
9 مايو 2025
The location is definitely amazing. It’s an older hotel but beautiful the food and beverage staff FIRDAUS, WILDAN And the beach bar staff AZIZI, FARHAN, LUTFI, AZIILAH & HAKIMI made our trip so amazing they made us feel like we were part of the family. It was amazing every day. I couldn’t wait to see them now the spa on the other hand was a different story. My husband surprised me with a massage. Manny Petty. The woman did not know what she was doing as far as manicures and pedicures. I had gel polish. She didn’t know how to get it off. Some woman gave her a drill. she burned my toe, bruised my toe. I stopped that and said I no longer want a pedicure because she didn’t know what she was doing and then when we went to do a manicure, I told her do not cut my nails. She cut every single nail in my finger before I could stop her. It was insane. I walked out and told the guy at the front desk. I did not get a manicure. I did not get a pedicure. I do not want to be charged for it yet. I was charged for it so I went to the front desk and spoke to the manager, and he assured me he would have it taken off our day came to leave very sad and it was still on the bill. I just don’t understand it so I’d really like it. Take it off and I’d like an email to that effect at ********************* Otherwise, I’m gonna have to go on the travel website and let them know not to use your spa services. Nobody contacted me. I walked out of there crying my eyes out. It’s insane the beach bar staff Definitely made me feel better when I was crying my eyes out…. She had a tinfoil on my toes for 35 minutes and then tried to drill it and left that huge burn mark bruise on my big toe. It was horrible and devastating. Please refund the charges.
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