Newport Wales (M4, J24)

Fabulous thank you

Whilst the staff and the room were great. the lack of aircon or even natural ventilation (due to the ties preventing the windows from opening) on a warm day prevented sleep. It is surely the first priority of any hotel to provide a good night's sleep - which we found impossible at 27C at 3.30am! Otherwise, the hotel deserves a 5* review.

Booked a family room to visit friends in Caldicot. Arrived at the hotel around 10pm, car park was overflowing and very limited spaces outside the hotel for a family with small children. Checked in and went to our room, found the window wide open which made the room absolutely freezing! Got settled in for the night, the main bed was as you would expect from a premier inn so was one of the single beds. The other single bed was like lying on a piece of wood. The morning after all became clear as why the window was left wide open. It was to mask the smell of the damp, the room and the bathroom was covered in black mold! Not something you want your children breathing in throughout the night. We got ready for breakfast and informed the lady on reception of the issues and were told that we can only call and make a complaint after check out at 12. The bathroom looked as though it had not been cleaned in weeks, complimentary shower gel and hand wash near empty and covered in rust and black mold in the bathroom also. Call premier inn to inform them of the issues and all they could do is refund 1/2 of the payment for the stay. We have used premier inn up and down the country and this is by far the worst hotel we have stopped in. My advise would be not to use this hotel and go a bit further to use the one in Cribbs Causeway which is brilliant.

Great location for where we needed to be. The receptionist was very welcoming and helped us with directions and even printed us a map. The only down side was the lift could not be called from bottom floor, our room was.on the 2nd floor but the lady on reception went up and called the lift for us which we appreciated as not as fit as we used to be.

Exactly what you would expect from a Premier Inn. Clean, comfortable, basic and affordable. We stayed one night and it met all of our needs. Despite being beside a very busy main road, it was triple glazed so you barely heard anything at all. Breakfast was in the Beef Eater next door. Vegan options were available but you had to ask for them. Soya milk also available if asked for. Breakfast was good value.

We had a lovely stay here over Easter. They had an event on for the children which they thoroughly enjoyed and kept them entertained for a while. Once they had found hidden Easter straws in the room they received a treat from the team, a lovely gesture. Rooms clean and tidy and staff friendly. Breakfast at the beefeater next door was really good value and we really enjoyed it.