Goldberry Suites and Hotel - Mactan

My husband and I often feel frustrated because every time we go out and return to our room, we have to keep going back to the front desk as the key card doesn't work. It usually ends with their maintenance team having to come assist us.

Was very good hotel with updates happening. Great staff and service.

poor internet in the room

We enjoyed our first time staying there and the place was amazing and the staff was very friendly and welcoming

Отель понравился, для переночевать до- после перелета комфортно. До аэропорта 5 минут на бесплатном трансфере. Номер удобный. Сначала дали номер, где плохо работал кондиционер- прислали мастера, далее без проблем поменяли номер. Завтрак вкусный. Ужинали, заказывали рыбу, но блюда не поразили. Хотя цены нормальные. Рекомендую.

A mixed review. The staff are mainly excellent. But there were a couple of issues with the stay. The room was nice and we received a free upgrade. The shower is very bad: cold water and the spray coming out at all angles. Having stayed previously I know the showers are usually good. The staff resolved the shower issues. But I had been travelling for two days and I really needed a good shower. I had a cold, very poor quality shower spray for the most important wash of my stay. The door staff are great for hailing taxis. The breakfast buffet is very nice however the pancakes and omelette quality depends on the griller: one morning fresh and made to order and cooked perfectly. The next day the pancakes are made in advance and lose the fluffy texture and warmth and the omelette undercooked. I was checking out separately from my partner. We had chosen not to have the room cleaned for out 4 night stay and left the sign on the door for this. However on checkout we had the ridiculous situation where my partner can't leave the hotel because this cheap paper sign is missing from the door. I am having to wake up from my sleep at the airport to help resolve this mess. The matter was resolved after quizzing housekeeping staff. But seriously, this is not the actions a nice hotel should be employing. The hotel could be excellent. The room patio doors of 508 need a good clean. The hotel is very close to being excellent. At the moment, the service doesn't reflect the price paid. The management can tighten up on the service and make the trip far more enjoyable. I would have been stayed again but the door sign shenanigans means I won't be. There is opposition for their trade n the opposite side of the road.