Las Catalinas Collection

I would like to file a complaint regarding my recent stay booked through *******. At no point during the booking process was it mentioned that there would be an additional charge to use the beach club. I was surprised upon arrival to find that this extra fee was required, which I consider a serious omission of important information by your platform. Furthermore, the service provided by the staff responsible for the beach club was extremely disappointing. I was treated with a lack of courtesy and professionalism, which is completely inconsistent with the expectations of a pleasant stay. I kindly request that this situation be investigated and that appropriate actions be taken. I would also like a formal response regarding the lack of transparency about the extra charges, as well as an apology and possible compensation for the inconvenience caused.

Las Catalinas es un lugar único ! Me encanta que sea un pueblito lleno de rincones por explorar … Los jardines los tienen preciosos! Super cómodo que la playa esté en frente y el beach club también es increíble … Amo los trials para caminar o andar en bicicleta ! La playa es preciosa y muy rica para nadar . El personal siempre muy amable ! 10/10

Our family visited Las Catalinas in August 2025, and unfortunately, our experience was disappointing. Before our arrival, our villa was changed. Upon entering the new villa, we found several broken items, and to make matters worse, we were charged for a dishwasher we never used and didn’t break. The exterior doors didn’t lock properly (which we had to have fixed as this created a security concern) and daily construction took place right outside our front door from morning until night. Additionally, the villa we were moved to did not include access to the pool club, which caused confusion. It's important to note that pool access isn’t automatically included—you have to purchase a membership if your villa doesn’t come with it. On the positive side, the property itself is uniquely beautiful, and the pool club (once you gain access) is lovely. The town is very walkable, offering modern conveniences and a great selection of restaurants with excellent food. However, be aware that there is extensive construction happening throughout the area, which can impact the overall experience.