Hotel Catalina

Todo excelente lo mejor donde se puede estar

Basic facilities. Room 102 had a sliding bathroom door which was very difficult to move. The door was dropping off its support and when reported to reception the "fix" made it worse. The air con only worked occasionally. Facilities were very basic. The hotel bar was shut most of the week which may have been a blessing because it opened at the weekend and was then very noisy most of the night.

TERRIBLE attitude, terrible hotel, recommend never going, this is a scam, no customer care at all. We arrived in the evening super tired, looking forward to sleeping, just to find a super, super!! noisy DJ party in the bar right downstairs boom-boom reverberating through all the walls. We were told the party would go on till about 1am and there were no options for us. Given that the window in the room was broken (yes!), we could not even close it properly to reduce the noise. The room was a total disaster to stay in even for 10 minutes - this level of noise is unhealthy, let alone not conducive to sleep even for those with no sleep issues. The hotel said they could not do anything for us and we left with all our luggage at 22+ to look for another hotel. Believe it or not, the hotel refused to refund us the money, because 'the bookings are non-refundable' and 'we cannot do anything' (said multiple times by the manager). And better yet, "have you not seen where you are booking"? Or "Have you not read the reviews'? Seriously? Since when do you need to be an expert in a city nightlife to book a place? Is there no responsibility when you call yourself a hotel? SUPER disappointed at this attitude!! The managers of this place: you may have kept my 58 euros, but you lost 2 clients FOR LIFE and let's see how many more people will change their mind after they read reviews like that. Good luck with doing business in this most client-unfriendly way.