Lucky Gem Penthouse Suites at Signature

Disappointing stay – Misleading listing and unhelpful management Review: I booked this property specifically for its advertised access to pools, hot tubs, and a lazy river, which were all unavailable upon arrival. This was extremely frustrating, as those amenities were the main reason for choosing this location. The room also had issues: the safe was locked and unusable, and the TV only had one working channel. When I contacted the front desk, I was told they couldn’t assist because the unit was privately owned—something I wasn’t made aware of during the booking process. I reached out to ******* and was initially offered a refund and alternative accommodations. However, the refund has since been disputed, and I’ve been left without resolution. Overall, this stay was not as described and I would not recommend this property

Would not recommend. After waiting all day to check in, we get in our room and discover the shower was broken. They said they couldn’t put us in another room and gave me a number for maintenance. Called maintenance and got no answer. Ended up leaving and staying at the Wynn instead. Best decision I could have made.

Not sure how they can call this Lucky Gem “Penthouse” Suite. It’s on the 5th floor. Technically the Penthouse Suites are floors 29-36. For a party of 5 for a 5 night stay we received 1 oz shampoo, 1 oz conditioner and 1 oz body wash. When making simple / reasonable requests such as additional shampoo, conditioner, and a change of towels after the 3rd night. We were threatened with additional charges. Only 4 sets of towels were delivered and after being promised that housekeeping would bring a 5th, they never did. The front desk can’t help, requests are communicated through *******. Mantenance did respond to a clogged toilet very quickly though. The location and amenities were great.