JW Marriott Las Vegas the Resort at Summerlin

先説好的：陽台外風景很好。工作人員態度很好。 接下來全是壞的。我真的從來沒見過硬件如此糟糕的五星酒店。從剛進入房間開始，房間就瀰漫著一股下水道的味道。洗澡的時候水壓小就算了，重點是沒熱水啊！！！11月份的沙漠的晚上沒熱水，又沒手持的花灑，這涼涼的“温水”從頭上澆下來，真的把我給凍清醒了。然後洗完準備吹頭，吹風機上還沾着一大坨之前住客留下的頭髮... 晚上這陽台的風吧 還漏進來～再加上洗澡的冷水～吃西北風大概就是這感受吧～ 總之這酒店除了清凈、離redrock近、工作人員熱情好客以外都很像夢迴初中軍訓的感覺...。

Nice but old hotel. Really far from the *****. Great service and spa.

there are many many ants climing inside the room, on the bed, on the counter, on to the denture, on us. They seem get more and aggresive.

I have been going to this hotel for over 20 years. Well, I must admit that the employees are wonderful. I do have some concerns. It seems to be a plumbing problem at the hotel. I had to wait 17 minutes every day to get hot water. When I went to the front desk, a woman said oh well that’s the desert. With all the water problems in Las Vegas it seems to be an awful waste of water to leave it on all that time before I can get a hot shower. Secondly. The hotel was said to have undergone a major renovation. Unfortunately, and I’m here now, the spa is closed and the Italian restaurant is closed and it appears that Chinese restaurant is on a renovation too. I would’ve never come if I had known all this renovation was going on when I made my reservation, I haven’t been able to make a spa appointment as they have limited evening and weekends available. I only wish they would advertise. The hotel was under construction because clearly the renovation is not complete. Let’s talk about the grounds. The thing that attracted me to this hotel 20+ years ago was the beautiful nature and wildlife at the hotel every day you will see someone planting flowers, trimming the palm trees, and cleaning the water with the Koi pond they have this completely go. They no longer mulch and all you see is pipes everywhere. They don’t seem to take care of any other bushes trimming them, etc. They have two outside swings that have been the same since I’ve come here 20 years ago. They need to put some money on maintaining the property. And lastly, the pool area is a disaster. They’ve had the same cushions on the lounge chairs for at least 10 years. Prior to the blue they were orange. They are nasty dirty with animal poop on them. They used to rent out umbrellas, but they tell me they all broke. I believe I counted only 12 umbrellas around a very large pool. With the strong desert sun, they definitely need to have more umbrellas available. I’m staying here now at the hotel and I hate to say it, but it might be my last visit. There are newer better hotels in the area now. Hate to give this awful review. It’s a reality.

WOW! We have a reservation for a week's stay in Dec 2025 but, based on these horrible reviews, will cancel. So many people cannot be wrong. Dirty pool area? Sub par food (but $$$ I'm sure)? I'm a Bonvoy status member and know the brand's standards very well. JW Marriott: get it together!

The hotel was wonderful. Great amenities. We were there for a wedding at the golf course across the hotel and it was a convenient location. I had a little bit of time and took a chance for a massage. The spa happened to have time available. Someone had cancelled. It was one of the best massages I had. DJ was the masseuse. Took all the knots on my upper back. Felt so relaxed! Great staff